Troubleshooting: Your Storage Array Software 229
NOTE: MDSM may take a few minutes to update a status change to Unresponsive or from
Unresponsive. A status change from or to Unresponsive depends on the network
link to the storage array. All other status change updates faster.
Storage Array Support Data
You can gather various types of inventory, status, and performance data that
can help troubleshoot any problem with the storage array. All the files are
compressed into a single archive in a zipped-file format. You can forward the
archive file to your Technical Support representative for troubleshooting and
further analysis.
To generate the support data report:
1
In the AMW, perform one of these actions:
• Select
Advanced
Troubleshooting
Support Data
Collect
.
• Select the
Support
tab, and click
Gather Support Information
.
The
Collect All Support Data
window is displayed.
2
Enter a name for the support data file in
Specify filename
or click
Browse
to navigate to a previously saved file to overwrite an existing file.
The suffix .zip is added automatically to the file if you do not specify a
suffix for the file.
3
Enter the
Execution summary
.
4
Click
Start
.
After all of the support files have been gathered, they are archived using
the file name that you specified.
5
Click
OK
.
Automatically Collect the Support Bundle Data
You can use the Collect Support Bundle option to automatically save a copy
of the support bundle when the client monitor process detects a critical
event.
During a critical event, the support bundle is saved to the local physical disk
of the client system in the same area that is used for other recovery
information. This information is not overwritten for at least 72 hours.
book.book Page 229 Wednesday, May 26, 2010 2:14 PM