Introduction | Before You Begin | Installation & Configuration |
Troubleshooting
FAQ Glossary License
Troubleshooting
If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your service provider, try one of:
•
•
Unplugging and plugging in the cable modem power cord to restart the cable modem
Pressing the reset button on the rear panel
Restarting or resetting the cable modem may take 5 to 30 minutes. Your service provider may ask for the status of the
Problem | Possible Solutions |
Green POWER light is off | Check that the power cord is properly plugged into the electrical outlet and the cable modem. |
| Check that the electrical outlet is working. |
| If the Standby light is on, the Internet connection is off. Press the Standby button to reconnect to the Internet. |
SB5100 Series Cable Modem User Guide | 42 |
