Motorola SBG900 manual Troubleshooting, Front-Panel Lights and Error Conditions, Problem

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Gateway TCP/IP Wireless USB

Troubleshooting

If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your cable service provider, try pressing the reset button on the rear panel. Resetting the SBG900 may take 5 to 30 minutes. Your service provider may ask for the status of the front-panel lights as described in Front-Panel Lights and Error Conditions.

Problem	Possible Solutions
POWER light is off	Check that the SBG900 is properly plugged into the electrical outlet.
	Check that the electrical outlet is working.
	Press the Reset button.
Cannot send or	On the top front panel, note which is the first light (starting from the left) that is off. This light
receive data	indicates where the error occurred as described in the “Front-Panel Lights and Error Conditions”
	table.
	If you have cable TV, check that the TV is working and the picture is clear. If you cannot receive
	regular TV channels, the data service will not function.
	Check the coaxial cable at the SBG900 and wall outlet. Hand-tighten if necessary.
	Check the IP address. Follow the steps for verifying the IP address for your system. See
	Configuring TCP/IP. Call your cable service provider if you need an IP address.
	Check that the Ethernet cable is properly connected to the SBG900 and the computer.
Problems related to	Remove the USB driver. Follow the appropriate procedure for your system in “Setting Up a USB
unsuccessful USB	Driver”.
driver installation
The SBG900 Setup	The web cache is full or close to full. In Internet Explorer, choose Internet Options from the
Program will not	Tools menu, and click the General tab. Click Delete Files and Clear History. Then try Starting
start	the SBG900 Setup Program again.
A wireless client(s)	Perform the first four checks in “Cannot send or receive data.”
cannot send or	Check whether the wireless interface is enabled.
receive data	Check whether you configured the ESSID and disabled ESSID broadcasting on the SBG900.
	Then be sure the network name (ESSID) on each affected wireless client is identical to the
	ESSID on the SBG900.
	Check whether you configured a WEP key on the SBG900. If you configured a WEP key on the
	SBG900, be sure each affected wireless client has the identical WEP key. If this does not solve
	the problem, check whether the client wireless adapter supports the type of WEP key configured
	on the SBG900. Check whether you enabled Allow Only Listed Stations Access. If you did, be
	sure the MAC address for each affected wireless client is correctly listed.
	For detailed information, see “Setting Up the Wireless LAN”.

Front-Panel Lights and Error Conditions

Light	Turns Off During Startup If		Turns Off During Normal Operation If
RECEIVE	The receive channel cannot be acquired		The receive channel is lost
SEND	The send channel cannot be acquired		The send channel is lost
ONLINE	IP registration is unsuccessful		The IP registration is lost
POWER	The SBG900 is not properly plugged into the		The SBG900 is unplugged
	power outlet
	X	99	SBG900 User Guide

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