6

Troubleshooting

Common C218 Turbo/PCI problems and possible solutions are listed below, in addition to those operating systems specific ones. If you still have problems, contact your dealer or Moxa for help. Or report it using “Problem Report Form” at the end of this manual to your dealer at once for faster technical support.

General Troubleshooting

1.MOXA PCI board can not be detected by the MOXA driver while installing the driver.

Hardware causes and solutions:

a.The board is not installed or missing (absent). Please install it.

b.The board is not properly plugged in the system. If that is the case, then re-install the board and make sure that it fits well in a 32-bit PCI slot this time. Sometimes the slot for plugging board is bad. In this case, please try other slots until a good one is found.

c.Your mother board does not have vacant IRQ for the Intellio C218Turbo/PCI. Please enter BIOS and make sure there are available IRQ in PCI/PnP setting..

2. MOXA board and driver activated but can not transfer (transmitting/receiving) data.

Hardware Causes and Solutions:

a.Check if wrong cable wiring. Refer to Chapter “Connection Options (Opt8x) and Cable Wiring” for precise pinouts of the connector type you are using.

b.Cable, external box or board is defective. You may use other port, cable or box or board to verify. In addition, PComm Utility “Diagnostics” for Windows NT and Windows 95/98 is good for testing MOXA board and port condition. If the

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Moxa Technologies C218 user manual General Troubleshooting

C218 specifications

Moxa Technologies, a leader in the field of industrial networking and communication solutions, has made significant strides in enhancing operational technology with its C218 series of industrial Ethernet switches. The Moxa C218 is designed to meet the demanding requirements of industrial automation, ensuring robust performance and reliability in critical applications.

One of the standout features of the C218 series is its advanced networking capabilities. The switch supports Layer 2 switching functionality, which allows for efficient traffic management and improved network performance. With support for up to 8 Ethernet ports, the C218 can seamlessly connect multiple devices, ensuring that communication flows smoothly across the network.

The C218 is designed with resilience in mind, equipped with features such as redundancy support. It includes Rapid Spanning Tree Protocol (RSTP) and Media Redundancy Protocol (MRP), which minimize downtime and ensure continuous network operation even in the event of failures. These features make the C218 an ideal choice for mission-critical applications where reliability is paramount.

Another significant aspect of the C218 is its ability to withstand challenging environmental conditions. With an extended operating temperature range, the switch can handle extreme temperatures typical in industrial settings. Its ruggedized design protects against dust, moisture, and vibrations, ensuring that it performs consistently in harsh environments.

Security is a crucial consideration in modern industrial networks, and the C218 addresses this with built-in security features. The switch supports various authentication mechanisms and allows for VLAN configurations, helping to segment network traffic and protect sensitive data.

Moxa's C218 also provides convenience through its user-friendly management interface. It supports SNMP, allowing for simple network monitoring and management. Additionally, the switch's web-based management and command-line interface (CLI) make it easy for network administrators to configure and monitor the device efficiently.

In summary, the Moxa Technologies C218 switch is a reliable, feature-rich solution tailored for the industrial sector. With its excellent networking capabilities, robust design, environmental resilience, security features, and user-friendly management tools, the C218 is well-equipped to meet the demands of today's industrial automation challenges, helping businesses optimize their operations while ensuring network integrity.