Moxa Technologies C218 user manual General Troubleshooting

6

Troubleshooting

Common C218 Turbo/PCI problems and possible solutions are listed below, in addition to those operating systems specific ones. If you still have problems, contact your dealer or Moxa for help. Or report it using “Problem Report Form” at the end of this manual to your dealer at once for faster technical support.

General Troubleshooting

1.MOXA PCI board can not be detected by the MOXA driver while installing the driver.

Hardware causes and solutions:

a.The board is not installed or missing (absent). Please install it.

b.The board is not properly plugged in the system. If that is the case, then re-install the board and make sure that it fits well in a 32-bit PCI slot this time. Sometimes the slot for plugging board is bad. In this case, please try other slots until a good one is found.

c.Your mother board does not have vacant IRQ for the Intellio C218Turbo/PCI. Please enter BIOS and make sure there are available IRQ in PCI/PnP setting..

2. MOXA board and driver activated but can not transfer (transmitting/receiving) data.

Hardware Causes and Solutions:

a.Check if wrong cable wiring. Refer to Chapter “Connection Options (Opt8x) and Cable Wiring” for precise pinouts of the connector type you are using.

b.Cable, external box or board is defective. You may use other port, cable or box or board to verify. In addition, PComm Utility “Diagnostics” for Windows NT and Windows 95/98 is good for testing MOXA board and port condition. If the

Intellio C218Turbo /PCI User's Manual 6-1