10 Troubleshooting Problems

The troubleshooting guide is designed to help you. If problems continue, please contact your local customer support hot-line. See your registration card for help line contact details.

 

Symptom

 

Problem

 

Solution

 

 

 

 

I receive an error message when

“SPYPEN NOX Camera Driver”

Shut down all other applications and

I am installing “SPYPEN NOX

does not load.

attempt to reinstall the driver.

Camera Driver”

 

 

 

 

 

 

 

 

Check the USB controller in your BIOS

 

 

 

 

 

 

 

 

if it is activated. If this does not work

 

 

 

 

contact your national customer support

 

 

 

 

representative.

 

 

 

 

 

I receive a message no image to

Connection failure.

Check all cable connections are secured.

download when I try to upload

 

 

 

 

 

images to my computer.

 

 

 

 

 

 

I cannot upload images to the Mac

Connection failure.

Check all cable connections are secured.

 

 

 

My CD Installation wizard does

The auto installation file is

Go to the computer desktop. Right click

not work.

 

switched to off or The CD-ROM is

on “My Computer”.

Click “Properties”.

 

 

 

disconnected.

Select “Device Manager”.

Double click

 

 

 

 

on “CD_ROM”, double click on “CD-R

 

 

 

 

(normally

the manufacturer’s name.

 

 

 

 

Click on

“Settings”.

Ensure “Auto

 

 

 

 

insert notification” is ticked and the

 

 

 

 

“disconnect” is ticked. If you change

 

 

 

 

the settings the computer will ask you

 

 

 

 

to restart your PC. Click “Yes”.

 

 

 

 

 

 

 

Camera does not turn on

 

 

 

 

 

 

 

or

 

Battery is exhausted.

Recharge the battery.

 

Low battery ion appears.

 

 

 

 

 

 

 

 

 

 

 

 

 

Camera suddenly powers down.

Auto Power Function activated

Turn power back on

 

 

 

 

 

or

 

or

 

 

 

 

Battery is exhausted.

recharge the battery.

 

 

 

 

 

 

Image is not recorded when the

Camera is turned off

Turn the camera on

 

 

shutter button is pressed.

 

or

 

or

 

 

 

 

Flash unit is being charged

Wait until flash unit charging finishes

 

 

 

or

 

or

 

 

 

 

Memory is full.

Delete images you no longer need, or

 

 

 

 

use another memory card.

 

 

 

 

 

Camera powers down during self-

Battery is exhausted.

Recharge battery.

 

 

timer countdown.

 

 

 

 

 

 

 

 

 

Recorded pictures are not saved

Camera powers off before the save

If the indicator is on the LCD screen,

in memory.

 

operation is complete

recharge battery

 

 

 

 

 

or

 

or

 

 

 

 

Removing the memory card before

Do not remove the memory card before

 

 

 

the save operation is complete.

the save operation is complete.

 

 

 

Color of the playback pictures is

Sunlight or light from another

Position the camera so sunlight does not

different from the picture on the

source is shining directly into the

shine directly onto the lens.

Monitor screen during recording.

lens during recording.

 

 

 

 

 

 

 

 

 

Pictures are not displayed.

 

A memory card with non-DCF

This camera cannot display non-DCF

 

pictures recorded with another

pictures recorded onto a memory card

 

 

 

camera is loaded in the camera.

used by another digital camera.

 

 

 

 

 

The

picture selection

screen

All the pictures in memory are

Unprotect the pictures you want to

does not appear when DELETE is

protected.

delete.

 

 

 

selected.

 

 

 

 

 

 

 

 

 

 

 

I

cannot communicate

with

Camera is not set to WDM.

Camera should be set to WDM.

NetMeeting successfully.

 

 

 

 

 

 

 

 

 

 

 

I cannot download images and video

No removable disk in My Computer

Go to the computer desktop and click “My

Computer”, then click “Properties”, select

clips in Windows Me

 

when plug the camera to PC.

 

“Device Manager”. Double click “My

 

 

 

 

Digital Cam” and click “Update Driver”.

 

 

 

 

Insert the SPYPEN NOX CD ROM and

 

 

 

 

locate the

driver

from

SPYPEN NOX

 

 

 

 

CD ROM to update Mass Storage driver

 

 

 

 

in Windows Me.

 

 

 

 

 

 

 

 

 

 

Please also refer to the help files & User Guides that accompany the enclosed applications. For further information and support, please visit our website: http://www.SPYPEN.com

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