Appendix G – Warranty, Service, and Technical Support
airmail parcel post; shipments made by any other method will be refused. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), and your telephone number. If the product is out of warranty, a payment in advance is required. Acceptable means of payment include credit card, wire transfer or a check in U.S. dollars drawn on a U.S. bank. Repaired units shall be shipped freight collect, unless other arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email support@multitech.com. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763)
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user- caused damages are billed on a
Repair Procedures for International Distributors
International distributors should contact their MTS International sales representative for information about the repair of the
Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our International Technical Support department at
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user- caused damages are billed on a
Replacement Parts
SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected
Mail: | SupplyNet, Inc. | |
| 614 | Corporate Way |
| Valley Cottage, NY 10989 | |
Phone: | 800 | |
Fax: | 914 | |
Email: | info@thesupplynet.com | |
Internet: | http://www.thesupplynet.com | |
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