31

TROUBLE SHOOTING GUIDE

BEFORE ATTEMPTING TO TROUBLESHOOT, PURGE YOUR UNIT AND INITIALLY LIGHT THE PILOT AND THE MAIN BURNER WITH THE GLASS DOOR REMOVED.

 

SYMPTOM

 

 

PROBLEM

 

TEST SOLUTION

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Main burner goes

Pilot flame is not large

-

turn up pilot flame.

 

 

out; pilot stays on.

enough or not engulfing the

- replace pilot assembly.

 

 

 

 

 

 

thermopile

 

 

 

 

 

 

 

 

Thermopile shorting

- clean thermopile connection to the valve. Reconnect.

 

 

 

 

 

 

 

 

 

- replace thermopile / valve.

 

 

 

 

 

 

Remote wall switch wire is

-

shorten wire to correct length or wire gauge.

 

 

 

 

 

 

too long; too much resist-

 

 

 

 

 

 

 

 

ance in the system.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Faulty thermostat or switch.

-

replace.

 

 

 

 

 

 

 

Main burner goes

Refer to "MAIN BURNER GOES OUT; PILOT STAYS ON"

 

out; pilot goes out.

 

 

 

 

 

 

Vent is blocked

-

check for vent blockage.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Vent is re-circulating

-

check joint seals and installation.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4" flexible vent has become

-

re-attach to fireplace.

 

 

 

 

 

 

disconnected from fireplace.

-

7"ø cap was not replaced

 

 

 

 

 

 

 

 

 

 

 

Pilot goes out when

 

System is not correctly

-

purge the gas line.

 

 

the gas knob is re-

 

purged.

 

 

 

 

leased.

 

 

 

 

 

 

 

 

 

 

 

 

Out of propane gas.

-

fill the tank.

 

 

The gas valve has

 

 

 

 

 

 

 

 

 

 

 

Pilot flame is not large

-

turn up the pilot flame.

 

 

an interlock device

 

 

 

which will not allow

 

enough

 

 

 

 

the pilot burner to

 

Pilot flame is not engulfing

-

gently twist the pilot head to improve the flame pattern around the

 

 

be lit until the ther-

 

the thermocouple.

thermocouple.

 

 

mocouple

has

 

Thermocouple shorting /

-

loosen and tighten thermocouple.

 

 

cooled. Allow ap-

 

faulty.

-

clean thermocouple and valve connection.

 

 

proximately

60

 

 

 

-

replace thermocouple.

 

 

seconds for the

 

 

 

 

 

 

 

 

-

replace valve.

 

 

thermocouple to

 

 

 

 

 

 

Faulty valve.

-

replace.

 

 

cool.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Pilot

burning;

no

 

 

Themostat or switch is de-

-

connect a jumper wire across the wall switch terminals; if main

 

 

gas

to

main

 

 

fective.

burner lights, replace switch / thermostat.

 

 

burner; gas knob

 

 

 

 

 

 

 

 

Wall switch wiring is defec-

-

disconnect the switch wires & connect a jumper wire across termi-

 

 

is on 'HI'; walltive.

nals 1 & 3; if the main burner lights, check the wires for defects and

 

 

switch / thermostat

 

 

 

/ or replace wires.

 

 

is on.

 

 

 

 

 

 

 

 

 

 

 

Main burner orifice is plugged.

-

remove stoppage in orifice.

 

 

 

 

 

 

 

 

 

 

 

 

 

Faulty valve.

-

replace.

 

 

 

 

 

 

 

Pilot will not light.

 

No spark at pilot burner

-

check if pilot can be lit by a match

 

 

 

 

 

 

 

 

 

-

check that the wire is connected to the push button ignitor.

 

 

 

 

 

 

 

 

 

-

check if the push button ignitor needs tightening.

 

 

 

 

 

 

 

 

 

-

replace the wire if the wire insulation is broken or frayed.

 

 

 

 

 

 

 

 

 

-

replace the electrode if the ceramic insulator is cracked or broken.

 

 

 

 

 

 

 

 

 

-

replace the push button ignitor.

 

 

 

 

 

 

Out of propane gas

-

fill the tank.

 

 

 

 

 

 

Spark gap is incorrect

-

spark gap should be 0.150" to 0.175" (5/32" to 11/64" approx.) from

 

 

 

 

 

 

 

 

 

the electrode tip and the pilot burner. To ensure proper electrode

 

 

 

 

 

 

 

 

 

location, tighten securing nut (finger tight plus 1/4 turn).

 

 

 

 

 

 

No gas at the pilot burner

-

check that the manual valve is turned on.

 

 

 

 

 

 

 

 

 

-

check the pilot orifice for blockage.

 

 

 

 

 

 

 

 

 

-

replace the valve.

 

 

 

 

 

 

 

 

 

-

call the gas distributor.

 

W415-0210 / E / 06.25.03

Page 30 Page 32
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Image 31
Napoleon Fireplaces BGD36PTR, BGD36NTR manual Trouble Shooting Guide, Symptom Problem Test Solution
Page 30 Page 32

BGD36PTR, BGD36NTR, GD36PTR, GD36NTR specifications

Napoleon Fireplaces is a brand renowned for its commitment to quality, innovation, and style in home heating solutions. Among their exceptional offerings are the GD36NTR, GD36PTR, BGD36NTR, and BGD36PTR models, which epitomize modern gas fireplace design with an array of features, technologies, and characteristics.

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