12

Troubleshooting

Problem

Possible Causes

Solution

 

 

 

Low heat / Low flame

For propane - improper lighting

Ensure lighting procedure is followed carefully.

when valve turned to

procedure.

All gas grill valves must be in the off position

high.

 

when the tank valve is turned on. Turn tank on

 

 

slowly to allow pressure to equalize. See lighting

 

 

instructions.

 

For natural gas - undersized supply line.

Pipe must be sized according to installation code.

 

For both gases - improper preheating.

Preheat grill with both main burners on high for 10

 

 

to 15 minutes.

 

 

 

Excessive flare-ups/

Sear plates installed incorrectly.

Ensure sear plates are installed with the holes

uneven heat.

 

towards the front and the slots on the bottom. See

 

 

assembly instructions.

 

Improper preheating.

Preheat grill with both main burners on high for 10

 

 

to 15 minutes.

 

Excessive grease and ash build on sear

Clean sear plates and drip pan regularly. Do not

 

plates and in drip pan.

line pan with aluminum foil. Refer to cleaning

 

 

instructions.

 

 

 

Burners burn with

Possible spider web or other debris, or

Thoroughly clean burner by removing. See general

yellow flame,

improper air shutter adjustment.

maintenance instructions. Open air shutter

accompanied by the

 

slightly according to combustion air adjustment

smell of gas.

 

instructions. (This must be done by a qualified gas

 

 

installer.)

 

 

 

Flames lift away from

Improper air shutter adjustment.

Close air shutter slightly according to combustion

burner, accompanied

 

air adjustment instructions. (This must be done by

by the smell of gas, and

 

a qualified gas installer.)

possibly difficulties in

 

 

lighting.

 

 

 

 

 

Burner will not light with

Dead battery / or installed incorrectly.

Replace with heavy duty battery.

the igniter, but will light

 

 

with a match.

Loose electrode wire or switch terminal

Check that electrode wire is firmly pushed onto

 

 

wires.

the terminal on the back of the igniter. Check that

 

 

the lead wires from the module to the ignition

 

 

switch (if equipped) are firmly pushed onto their

 

 

respective terminals.

 

Wrong replacement igniter.

One spark systems must use a one spark igniter.

 

Improper gap at electrode tip.

Ensure that the collector box is tight and the gap

 

 

between the electrode end and the collector box is

 

 

between 1/8” - 3/16” (3mm-5mm). The gap can be

 

 

adjusted by bending the box in or out.

 

Lifting flames on burner.

Close air shutter slightly - see previous problem.

 

 

 

Humming regulator.

Normal occurrence on hot days.

This is not a defect. It is caused by internal

 

 

vibrations in the regulator and does not affect the

 

 

performance or safety of the gas grill. Humming

 

 

regulators will not be replaced.

 

 

 

Burners will not cross

Plugged ports along back of burner.

Clean burner ports. See burner maintenance

light each other.

 

instructions.

 

 

 

“Paint” appears to be

Grease build-up on inside surfaces.

This is not a defect. The finish on the lid and hood

peeling inside lid or

 

is porcelain, and will not peel. The peeling is

hood.

 

caused by hardened grease, which dries into paint-

 

 

like shards, that flake off. Regular cleaning will

 

 

prevent this. See cleaning instructions.

 

 

 

www.napoleongrills.com

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Napoleon Grills PRESTIGE II 600 manual Troubleshooting, Problem Possible Causes Solution
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PRESTIGE II 600 specifications

The Napoleon Grills PRESTIGE II 600 is a leading-edge gas grill that embodies high performance, stylish design, and remarkable cooking versatility. An ideal choice for outdoor cooking enthusiasts, this grill features a host of characteristics that enhance both the grilling experience and the quality of the food prepared.

One of the standout features of the PRESTIGE II 600 is its impressive cooking space. With a total of 720 square inches of cooking area, this grill allows ample room to prepare meals for gatherings, family barbecues, or entertaining friends. The grill is equipped with four main burners that deliver a total of 48,000 BTUs of heat, ensuring that food cooks evenly and efficiently.

The innovative infrared side and rear burners are notable technologies that set this grill apart. The ceramic infrared side burner is perfect for searing steaks, delivering high and consistent heat to lock in juices and flavor. The rear infrared burner transforms the grill into a functional rotisserie, allowing for perfectly cooked meats that are tender and flavorful. The rotisserie kit, often included with the grill, helps create meals that wow your diners.

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Additionally, the grill is equipped with advanced technology, including the Accu-Probe temperature gauge that allows for precise cooking control. This feature ensures you can achieve the exact doneness desired for your meats. Moreover, the integrated lighting system in the grill provides excellent visibility, enhancing your cooking experience even during nighttime grilling sessions.

Another characteristic of the PRESTIGE II 600 is its convenient storage solutions. The grill features enclosed cabinet space for storing propane tanks and grilling accessories, keeping everything organized and within reach.

The Napoleon Grills PRESTIGE II 600 is more than just a grilling appliance; it’s a versatile outdoor cooking tool that combines functionality with curated design, making it a premier choice for any outdoor cooking enthusiast.
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