8. Appendix
Condition of your TravelCare Service Program
Enduser is requested to understand following condition of TravelCare Service Program and complete the necessary information on the application sheet.
1. Service Options:
There are 3 types of “Service” available. Enduser has to understand following condition and is required to fill in the Application Sheet.
1)Repair and Return:
The ’Faulty unit’ is sent or collected from the customer. It is repaired and returned within 10 days to the customer, excluding transport time.
There may have a case, repair and return can’t be done by NEC Authorized Service Station, because of shortage of spare parts due to same model is not sold in the territory.
2)Repair and Return with Loan: (This service is limited to some Ser- vice Stations)
This service is offered to the Enduser, who cannot wait until their unit is repaired.
The customer can borrow a unit for $200 up to 12 days. Customer then sends in inoperable unit to nearest NEC Authorized Service Station for service. In order to prevent collection problem, Enduser is required to fill in Application Sheet.
Enduser needs to confirm the availability of the Service to NEC Au- thorized Service Stations.
3)Loan Only:
For this service, NEC Authorized Service Station supplies the cus- tomer with a loan unit for US$200 up to 12 days. Customer keeps the inoperable unit and when customer returns home, customer arranges to have the projector serviced in the home country.
2. Warranty Exclusions:
This program does not apply if the Projector’s serial number has been defaced, modified or removed.
If, in the judgement of NEC Authorized Service Station or its agent the defects or failures result from any cause other than fair wear and tear or NEC neglect, or fault including the following without limitation:
1)Accidents, transportation, neglect, misuse, abuse, water, dust, smoke or default of or by the Customer its employees or agents or any third party;
2)Failure or fluctuation of electrical power, electrical circuitry, air con- ditioning, humidity control or other environmental conditions such as use it in smoking area;
3)Any fault in the attachments or associated products or components (whether or not supplied by NEC or its agents which do not form part of the Product covered by this warranty);
4)Any act of God, fire, flood, war, act of violence or any similar occur- rence;
5)Any attempt by any person other than any person authorized by NEC to adjust, modify, repair, install or service the product.
6)Any
3.Charges for Warranty Exclusions and Out of Warranty Case: In case faulty unit is under warranty exclusions case or under Out of Warranty period, NEC Authorized Service Station will Inform estima- tion of actual service cost to the Enduser with reason.
4.Dead on Arrival (DOA):
Enduser must take this issue up with their original supplier in the country of purchase.
NEC Authorized Service Station will repair the DOA unit as a Warranty repair, but will not exchange DOA unit with new units.
5. Loan Service Charges and Conditions:
Upon acceptance of this NEC Projector, Customer agrees to assume liability for this loan unit.
The current cost of use of this loan unit is $200.00 USD for 12 calendar days.
If Customer does not return the unit within the 12 calendar days, Customer will be charged the next highest cost up to and including the full list price to Credit Cards, which price will be informed by NEC Authorized Service Stations. Please see the attached listing of contacts for each country to arrange for pickup of the loan unit.
If you return to their country of origin with the loan unit, you will be charged additional freight to return the unit to the loaning country.
Thank you for your understanding of this program.
Ver. 1 02/08
137