Troubleshooting

No lights are lit on the gateway

The gateway has no power.
•Make sure the power adapter is properly connected to the gateway.
•Make sure the power adapter is properly connected to a functioning power outlet. If it’s in
a power strip, make sure the power strip is turned on.
•Make sure the power switch in the back is in the Onposition.

Test light remains lit

After you plug in the power adapter and turn on the gateway, the Testlight
should turn on and then, after approximately 10 seconds, turn off.
•If the Testlight does not turn off, turn off the gateway and then turn
it on again. Contact NETGEAR if this doesn’t solve the problem.

The Internet light doesn’t light up

The Power light and at least one numbered light is lit, but the Internet
light isn’t lit.
•You may not have active DSL service yet. Contact your provider to
verify activation.

There is no numbered light lit for a connected device

There’s a hardware connection problem.
•Make sure the cable connectors are securely plugged in at the gateway and the device.
•Make sure the connected device is turned on.

I cannot get onto the Internet with a computer

You may not have restarted the computer or the network to have TCP/IP changes take effect.
•Restart the computer.
•Turn off the gateway, and then restart the network. See Restarting the Network on page 7.
Your computer may not recognize any addresses.
•If you typed in addresses of one or two DNS servers when you configured the gateway,
restart your computer. Open the gateway’s Configuration Utilityand verify that the DNS
addresses appear by clicking Advancedand then click LAN.
Your computer may not have the correct TCP/IP settings to recognize the gateway.
•Restart the computer and check that you have TCP/IP set up properly . 11