Help with Troubleshooting 21
v1.0, November 2007
Help with Troubleshooting
This chapter gives information about troubleshooting your wireless router. You can find help with
the following problems:
•“Common Things That Can Go Wrong”
•“Basic Functions Are Not Working” on page22
•“I Am Unable to Log In to the Wireless Router” on page23
•“The Internet Service Connection Is Not Working” on page23
•“Testing the Path from a PC to Your Router” on page26
•“Testing the Path from a PC to the Internet” on page27

Basic Troubleshooting

Here are some tips for correcting simple problems you might have.

Common Things That Can Go Wrong

Verify that you do not have these common problems.
Be sure to always start your network in this sequence:
1. Turn off and unplug the modem from its power outlet, and turn off the wireless router and
computer.
2. Turn on the modem, and wait 2 minutes.
3. Turn on the wireless router, and wait 1 minute.
4. Turn on the computer.
Make sure that the Ethernet cables are securely plugged in:
1. Verify that the Internet status light on the wireless router is lit if the Ethernet cable to the
wireless router from the modem is plugged in securely and the modem and wireless router are
both turned on (see “Router Front Panel” on page 3).