Help with Troubleshooting
This chapter gives information about troubleshooting your wireless router. You can find help with the following problems:
•“Common Things That Can Go Wrong”
•“Basic Functions Are Not Working” on page 22
•“I Am Unable to Log In to the Wireless Router” on page 23
•“The Internet Service Connection Is Not Working” on page 23
•“Testing the Path from a PC to Your Router” on page 26
•“Testing the Path from a PC to the Internet” on page 27
Basic Troubleshooting
Here are some tips for correcting simple problems you might have.
Common Things That Can Go Wrong
Verify that you do not have these common problems.
Be sure to always start your network in this sequence:
1.Turn off and unplug the modem from its power outlet, and turn off the wireless router and computer.
2.Turn on the modem, and wait 2 minutes.
3.Turn on the wireless router, and wait 1 minute.
4.Turn on the computer.
Make sure that the Ethernet cables are securely plugged in:
1.Verify that the Internet status light on the wireless router is lit if the Ethernet cable to the wireless router from the modem is plugged in securely and the modem and wireless router are both turned on (see “Router Front Panel” on page 3).
Help with Troubleshooting | 21 |
v1.0, November 2007
