FAQs and Troubleshooting
33
N300 WiFi Range Extender
•You might have typed the network name, passphrase, or key incorrectly. Use the Setup
Wizard to select a WiFi network from the list with detected networks, and retype the
passphrase or key. The passphrase or key is case-sensitive. For example,
PASSWORD25 is not the same as Password25 or password25.
•If the extender cannot detect your WiFi network, check to see if your WiFi network is still
working. Make sure that the wireless router is turned on. If possible, move the extender
closer to the wireless router.
•If the extender Router Link LED is red, a poor wireless connection exists between
the wireless router and the extender. You can establish the best connection with a clear
line of sight between the extender and the wireless router. Make sure that no physical
obstacles exist between the extender and the wireless router and try to move the
extender closer to the wireless router.
•When you use the Setup Wizard, it automatically checks to see if you have a working
Internet connection. If you cannot access the Internet with your computer or wireless
device, the Setup Wizard displays the following message:
You are not able to connect to the Internet. Click Continue to run through setup again to
connect to your network.
This message can display due to the following reasons:
-The extender cannot connect to the wireless router.
-The extender cannot get an IP address from the wireless router.
-The wireless router is not connected to the Internet.
Either run the Setup Wizard again or exit the Setup Wizard and try again later.