Problem Possible cause Possible solution | Nokia 3586I specification

			Reference information
• TROUBLESHOOTING

	Problem	Possible cause	Possible solution

	My phone is not	Charger and phone are	Check connection between
	charging.	not properly	charger and phone/
		connected.	charger stand and phone.

		Charger is not properly	Make sure charger is
		plugged in.	properly plugged into
			wall outlet.

	My phone is not	Battery is not charged.	Charge the battery.
	making/answering
	making/answering	Poor signal strength	Extend whip antenna.
	calls.	Poor signal strength	Extend whip antenna.
	calls.
		Outside of service	Change locations until
		area.	the phone displays
			service available.

	I cannot listen to	You do not have voice	Call your wireless service
	my voice	mail service.	provider.
	messages.
	messages.	You have not set up	Call your wireless service
		You have not set up	Call your wireless service
		your voice mailbox with	provider.
		your service provider.

		You have not saved	Call your wireless service
		your voice mail	provider.
		number in your phone.

		The voice mail number	Call your wireless service
		you have saved is	provider.
		incorrect.

		You have forgotten	Call your wireless service
		your password or are	provider.
		entering it incorrectly.

		[ 149 ]

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Nokia 3586I manual Problem Possible cause Possible solution

Contents

Needed? What information is NumbersESN Legal Information Contents Text entry Phone setup Learn about your headsetContacts Phone book Call log Text messages Voice mailboxPersonalization Security and System settings Advanced featuresUse the alarm clock Calendar Calculator Stopwatch Organizer Minibrowser ApplicationsReference information Viii For your safety Backup Copies Qualified ServiceConnecting to Other Devices Enhancements and Batteries End a call Ignore a call Redial Quick Guide Messages Menu Shortcuts GET the Most OUT of this Guide WelcomeUnderstand the terms Welcome Observe text conventions Look for updatesFollow graphic clues Convention What it means Sign up with a service provider Understand Wireless Network ServicesLearn about Accessibility Solutions Alternate format user guides LPS-4 mobile inductive loopset Accessible features Your phone’s label Contact NokiaCustomer Care, Canada Westney Road South Ajax, Ontario L1S 4N7 Have the right information available Contact Your Service ProviderHave the phone or enhancement available About your phone Power keyAbout your phone About the Antennas Location info sharing feature isLocation info sharing, see GPS Place the battery Charge the batteryReplace the cover by sliding it Take out the battery Remove the battery Prolong battery life Important battery informationSwitch Your Phone on Element Description Check the Start Screen USE the Scroll KEY USE the Selection KeysScroll keys Make and Answer Calls Learn about the KeysKey Description Symbol Description Review Phone SymbolsTask Instructions Characters you enter appear as numbers Memory USE View Your PHONE’S Help System ENABLE/DISABLE Help SystemTo turn the phone’s help system on or off Scroll through menus Check the menu number, header line, and scroll barSubmenu with which you are working Header line Scrolling Tips Learn about menu shortcutsUSE a Shortcut Menu and Menu Shortcuts Duration of all calls Life timer Minibrowser confirmation Enhancement settings TTY/TDD Gallery MINIBROWSER1 Organizer Calculator Stopwatch Split timing Lap timing Menu Menu cont’d Phone Book Menu Adjust the volume Phone setupLearn about Your Headset Connect the headset Phone setup Adjust screen brightness Text entry Mode Phone shows Use forEnter Letters and Numbers Entering contacts Enter letters Write Using ABC and 123 ModesKey Characters For example to enter the name Albert Enter numbersPress Press 5- 5 Press 2 Press 3 Press 7- 7 Other Options Enter Punctuation or Special Characters Use special characters in phone numbers What you press What you see Write with Predictive TextOnl Onli Keys and Tools for Predictive Text Enable Predictive Text and Select Dictionary Enable Predictive Text Quick MethodTurn on predictive text input Turn off predictive text input ADD a Word to the Dictionary Insert Numbers and SymbolsWrite Compound Words Saving Contacts and Numbers Contacts Phone bookEach entry may affect the total number of entries available Press Contacts USE Phone Book Menus Recall Contacts and NumbersOption Description of function Change phone book view Displaying the phone bookEdit a Name or Number From the phone book ADD a Number to a Phone Book EntryFrom the start screen By recalling the name Delete Stored Contacts and Numbers Learn about primary numberChange Primary Number Delete a Number USE Caller Groups ADD Other Information to a Phone Book EntryDelete Entire Phone Book Entry Delete the Entire Phone Book Assign phone number to a caller group Setting a Ringing Tone and Graphic for a Caller GroupEdit caller group options Check Memory Status Check MISSED, RECEIVED, or Dialed Calls Call logCall log Requirements Use call log shortcuts View call log optionsOption Description Missed Calls Clear Call Lists USE Call TimersDialed Numbers Tip To redial the last number, press the Send key twice Access the Various Call Timers Turn on a Current Call Timer Data Timers DATA/FAX and Minibrowser Clear Call TimersAccess data-related call timer Data-related call timer options Store Your Voice Mailbox Number Voice mailboxSET Greetings Listen to Your Voice Messages Listen to Messages When NotifiedVoice mailbox Listen to Messages Later Write a Text Message Text messagesCreate and send a text message Or danger To send the message, press Options, then select Send View message optionsUSE Other Options Option Description Send USE Message Templates Create and send an e-mail message Learn about E-MAIL Text MessagesSorry, I can’t help you on this Press Menu 01-1-5 Messages Text messages Templates Receive Text Messages Messages to phones in other networksRead Messages Later Respond to a Text Message Replying via SMS Reply to a MessageReplying to an e-mail message After you write your reply, press Options, then select Send Learn about delete options Delete MessagesErasing messages in the message folders Erasing individual text messages Learn about message memory View a message’s settingsAssign Message Options Organize Text Messages Using Folders Message SettingsWork with Messages Saved in the Outbox Learn about Profiles PersonalizationSelect a Different Profile Quick Method Set ringing options Customize a ProfileSet a ringing tone About polyphonic sound Midi Set ringing volumeSet a vibrating alert Set message alert tone Set warning tones Set keypad tonesWallpaper Select Wallpaper Screen Saver Colour schemesCustomize screen saver ACTIVATE/DEACTIVATE Wallpaper Gallery Adjust Timeout SettingsOpen the Gallery Option Function Rename Profiles View folders If YOU Selected Handsfree Select and customize an enhancement profileIf YOU Selected Headset If YOU Selected Loopset Download a Ringing Tone Timed ProfilesPlay, save, or delete a ringing tone If YOU Selected TTY/TDD Use PC Composer Receive ringing tones from Minibrowser Press Menu 4-2-1 Settings Phone settings LanguageSET the Display Language SET the Clock Press Menu 4-3-1 Settings Time settings Clock Manually setting the clockSelecting time format Allowing the network to set the clock Press Menu 4-2-3 Settings Phone settings Welcome note Learn about Voice CommandsCustomize the Welcome Screen Create a startup message Press Menu 8-2 Voice Voice commands Use a voice commandWork with voice tags View IN-CALL Options Advanced featuresMute/End Mute USE Call Forwarding Learn about call forwarding feature codesContacts Menu Activate/cancel call forwarding Store a feature codePress Menu 4-7-2 Settings Network services Call forwarding USE Call Waiting Switch between the two callsAnswering a waiting call End the active call End calls Send OWN Caller ID When CallingDisconnect second party Disconnect first party Place a call without sending your number Store the feature codesUSE Automatic Redial Select No to assign the activation code Calling Card Press Menu 4-1-7 Settings Call settings Calling cardSaving calling card information Dialing sequence Making calling card calls Choosing a calling card to useVoice Dialing ADD a Voice TAG to a Phone Book Entry Assign a voice tag to a phone numberImportant Notes about Voice Tags Deleting a phone number deletes any associated voice tags Dialing a number using voice dialing Touch Dialing Set up 1-touch dialingScroll to 1-touch dialing and press Select Learn about Caller Groups Touch dialing optionsADD a Number to a Caller Group Set manual touch tone options USE Touch TonesSelect a Ringing Tone and Graphic for a Caller Group Send touch tone string from phone book Send touch tone string manuallySET Touch Tone Type SET Fixed Touch Tone Length Link Phone Book Entries Store touch tone string with phone numberRecall Touch Tone String from the Phone Book Save this phone book entry as you normally would Record a memo Learn about Voice RecorderUSE Linking Options Store the touch tone string into your phone book Work with recorded memos Lock Keypad Keyguard Security and System settingsActivate/deactivate Keyguard Unlock Keypad Security and System settings Correct entry errorsSecurity Code Change your security code Learn about the lock code Phone LockChange Your Lock Code 100 Activating and deactivating phone lock Allowed number when phone lockedAnswer a call with phone lock on Store the unlocked phone number Learn about restriction options Call RestrictionsAdding a call restriction Delete Used to delete call restrictions from the list Edit call restrictions Select call restrictionsErasing call restrictions Enter your security code and press OK 103 GPS Location Info Sharing Enable or Disable GPS Location Info Sharing Learn about System Selection Automatic Update of ServiceView Roaming options Home only Set the alarm USE the Alarm ClockRespond to an alarm Organizer Alarm clock notes Alarm when phone power is offCalendar Calendar Options menu Week List Learn about Calendar views108 Select Make a note Add a calendar noteScroll to one of the following note types and press Select To stop the alarm, press Exit or the End key When the Alarm Sounds for a NoteCalculator Use the calculator Stopwatch Time an event using split timingView timing options Choose other stopwatch options Time an event using lap timingPress Menu 10-4-1Organizer Stopwatch Continue Launching AN Application ApplicationsOther Options Available for Applications Applications Check memory status Download a NEW ApplicationAllows you to view memory available for Applications Press Menu 11-2 Applications Memory Games Game settingsGame control Start a new game PC Connectivity Your phone and other devicesNokia PC Suite Download software Modem setupYour phone and other devices Minibrowser Understand Browsing Sessions and Indicators118 Minibrowser Menu Launching the MinibrowserEND a Browsing Session Scroll Through the Menus and Contents of a About WEB page ContentNavigate in the Minibrowser GO Back Previous Bookmarks LinksSelect or Open AN Item for EXAMPLE, a Link Selection Keys Notification of new minibrowser messages Receive Messages VIA the MinibrowserBookmark a GO to a Bookmarked Web links in minibrowser messages Disable Minibrowser ConfirmationsEND the Minibrowser Session 124 USE Enhancements Safely Reference informationReference information 125 Traffic Safety Important Safety InformationOperating environment Electronic devices Vehicles Other medical devicesPacemakers Hearing Aids Posted Facilities Potentially explosive atmospheres128 Aircraft If the phone is not on, switch it onEmergency calls Make an Emergency Call Certification Information SAR 131 Care and Maintenance Enhancements Battery InformationFEW Practical Rules for Enhancement Operation Mode Talk time Standby time Battery option ACP-7Charging Times Standby and Talk Times Chargers and Other Enhancements This is a lightweight 187 g and durable AC chargerLearn about chargers and other enhancements Standard charger ACP-7U Travel charger ACP-12U Rapid travel charger ACP-8URapid mobile charger LCH-12 Charger can also be used together with Headset HDB-4 Spare battery charger DDC-1Data cable DKU-5 Desktop charger DCV-15 Car kit CARK-142 Loopset LPS-4Basic car kit BHF-1 137 Remove the Back Cover Nokia XPRESS-ON Colour CoversRemove the Front Cover Lift the keypad from the inside of the front cover Remove and Replace the KeypadReplace the Front Cover Replace the Back Cover Frequently Asked Questions FAQ How do I store my voice mailbox number? How do I change the ringing tone?How do I find my phone’s model number? How do I redial the last-dialed number How do I assign a key to 1-touch dialing? How do I clear my call timers?How do I find out how many memory locations the phone has? How do I find my phone’s ESN electronic serial number? Term Definition Glossary Fax call MailHome system Internet Tone Message alertNavigate Non-home type URL SMS Voice dialing VolumeVoice mail Voice mailbox Technical Information Problem Possible cause Possible solution Voice command CommandAre not being Delivered Cannot 151 Nokia One-Year Limited Warranty 152 Claim Procedure 153 Cable Connecting to a PC 116 calculator Automatic redial Automatic update of serviceWay scrolling 108 alarms Antenna Contact with 12 location Call waiting 84 answer a new call 84 switch between calls Call forwarding 82, 83 activate 83 cancel 83 feature codesCalls Touch dialing Edit a name or number 46 e-mail Emergency calls 129 enter Message alert tone, setting 70 messages FAQ Fax call timersLabel Midi tones 156 PC Suite One-touch dialing 91 options In-call menuPhone book menu Phone book menu options 33 phone help Punctuation, entering 157 Security settings Ring options, setting 69 ring volumeQuick save Save Voice commands Voice commands create a voice tag 79 using Troubleshooting 149 TTY 8 Turn on your phoneTimed profiles 76 touch tones New text messages 62 received calls 160