Nokia 3586I manual Have the right information available, Have the phone or enhancement available

Have the right information available

We recommend that you have the following information available before you contact the Nokia Customer Service department:

•the phone’s model number

•electronic serial number (ESN)

•your postal code

Have the phone or enhancement available

Whether you are calling about your phone or an enhancement, have the equipment available when you call. A Nokia representative may ask a specific question about your phone or enhancement, so please have the device available for quick reference.

• CONTACT YOUR SERVICE PROVIDER

Some service providers have preprogrammed their customer support number into the phone. Pressing and holding the 2 key (or the key that your service provider instructs you to use) for two seconds will automatically dial their customer support number.

This feature can be helpful if you are having difficulties dialing a number, especially when traveling outside your home area.

If your service provider determines that the problem is Nokia-related, the provider’s representative will direct you to the Nokia Customer Care Centre (Canada).

Note: This one-key feature may not be available on all systems. Contact your service provider for availability.

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