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Nokia 6590 warranty Troubleshooting

Models: 6590

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18 Troubleshooting

This section provides a table that lists some of the most commonly encountered problems and provides possible causes and solutions.

	Problem	Possible cause	Possible solution

	My phone isn’t	The charger and the	Securely connect the
	charging.	phone are not properly	charger to the phone.
		connected.

		The charger is not	Make sure that the
		properly plugged in.	charger is plugged in
			correctly.

	My phone isn’t	The battery is not	Charge the battery.
	making/answering	charged.
	calls.
	calls.	The signal strength is	If you are indoors, move
		The signal strength is	If you are indoors, move
		poor.	toward a window.

	I can’t listen to my	You don’t have	Call your wireless service
	voice messages.	Voicemail service.	provider.

		You have not set up your	Call your wireless service
		voice mailbox with your	provider.
		service provider.

		You have not saved your	Refer to “Use voice
		Voicemail number in	features” on page 63.
		your phone.

		The Voicemail number	Call your wireless service
18		you have saved is	provider.
18		incorrect.

		You have forgotten your	Call your wireless service
		password or are entering	provider.
		it incorrectly.

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Nokia 6590 warranty Troubleshooting

Contents

User Guide Phone notes Nokia User GuideLegal Information Manage phone security Fun and games Advanced featuresPage Contents Use voice features Iii Manage phone securityReference information Wireless devices can cause interference in aircraft Safety firstDo not use a hand-held phone while driving Your phone is not water-resistant. Keep it dry Remember to make backup copies of all important dataGET the Most OUT of this Guide WelcomeUnderstand the terms Bold Look for updatesFollow graphic clues Easy to follow. These clues are called conventionsAlternate format user guides Learn about Accessibility SolutionsLPS-3 Loopset TTY/TDD Adapter HDA-8 Accessible featuresWhat YOU’LL Need Understand Wireless Network Services Find your phone’s label Register Your PhoneNewsletters GET HelpHave the Right Information Available Contact Your Service ProviderNokia Mobile Phones Have the Phone or Accessory HandyVolume key Screen Up scroll key Keys and featuresUnderstand Your Phone Back Tips on efficient operationInstall the SIM card Page Plug the charger into a standard wall outlet Install the batteryCharge the battery Lower the battery into place Replace the back coverRemove the battery Learn the keys Important battery informationSelection Keys Scroll KEY Dynamic memory useFind Or Options and select Answer callPress Options, select Reply, select Start reply with For availability Menu ShortcutsBasic operations Switch on Your PhoneSet the time and date Menu list BatteryAbout the Start Screen To your phoneIcon Indicates Review Phone SymbolsMake and Answer Calls Dial ANY of the 20 LAST-DIALED Numbers Adjust the Earpiece Volume During a CallCaller ID Redial the LAST-DIALED NumberOnce inside the menu, use the scroll key or to highlight USE the MenuHelp text Menu Number and Scroll BARComplete list of shortcuts begins on Use a menu shortcutList of menu shortcuts Service availabilityRadio Organizer Check with your service provider for availability Infrared ServicesUse the carrying case SET UP Your PhoneConnect the headset Use the headsetRelease button Remove the Back CoverRemove the Front Cover and Keypad Replace the NEW Front Cover Replace the back coverAlign the top of the phone With the top of the front Cover ABC icon appears in the left corner as visual confirmation ABC ModeText entry Add lettersChange letter case ’ ?Enter spaces and punctuation Erase mistakesPress to insert the character into your message ABC ModeEnter numbers Use special charactersPress To enter To enter + To enter p 123 ModeSelect a language and turn on predictive text Predictive Text InputTurn off predictive text Add a new word to the dictionary Write words using predictive text160/1 Use predictive text shortcutsSpell ClearInsert numbers Insert symbolsSymbol Scroll to the desired symbol and press InsertYour PHONE’S Memory Use the phone bookMemory specific information View the Phone Book Select a memoryOpen the Phone Book Or all at once Copy Number SettingsCaller groups on page 53 to set up a caller group Edit name Edit an existing name in your Phone book EraseGeneral Mobile Home Work Add an entry to the Phone bookAdd a number to a phone book entry Number typesAssign or Change a Number Type Add details to a Phone book entryScroll through Phone book entries Save a number onlySearch for Phone book entries Copy number Add voice tagEdit number Erase numberErase ALL Names and Numbers Edit namesErase names and numbers Erase a Single EntryScroll to As primary no. and press Select Assign a primary numberAdd an E-mail address At the Start screen, pressAll Copy Phone book entriesOne by one Select and copy entries one by oneRemove Names from a Caller Group View service numbersUse caller groups ADD Names to a Caller GroupAssign Group Logos Rename a Caller GroupView a Received Graphic At any time Check call logCheck for Missed Calls After missing a callPress Menu 2-3 Call log Dialed numbers Check Received CallsCheck Dialed Numbers Press Menu 2-2 Call log Received callsClear Call Lists Choose options in call listsCheck Data Calls USE Call TimersClear call timers View the call durationClear the connection timer Check the connection timerPress Menu 2-8 Call log Gprs connection timer Show costs in units or currency Manage Call CostsView call costs Clear call cost countersFollow steps 1 and 2 above Scroll to Off, then press OK Charging units as agreed to by your service providerSET a Limit Remove a LimitVoicemail indicators Use voice featuresAbout Voicemail Save the Voice Mailbox Number SET UP Your VoicemailListen to your voice messages Insert Dialing Codes Automate Voicemail with Dialing CodesWrite down some information Phone, see Manage phone security onVoice mailbox number Set up voicemail with dialing codesUSE Voice Dialing Add a voice tag to a phone book entryBefore using voice dialing, note that Make a call using a voice tagSpeakers voice Change or erase a voice tag USE Voice CommandsVoice Dial with the Headset View available functions Add a voice tag for the commandPress Start, then speak after tone appears on the display Activate a voice commandWork with an existing voice command tag Play Back a Voice Command TAGAt the Start screen, press Menu 7-3 Extras Voice commands Change or Erase a Voice Command TAGUnderstand text messaging MessagesMessage icons Center number box appears Wireless providerSave the message center number Choose the message formatSet up additional message sending profiles Choose other message settingsPress Menu and Select. Messages Write message Write a MessageSend to ONE Send a message as textSend to Many Send a text message as a fax Send the message as e-mailSave messages in the outbox AS E-MAIL Resend a message from the outboxScroll to your choice and press Select AS Text MessageSend AN E-MAIL Message Send a message from the phone bookChoose a Name Send a Text MessageRead new text messages later When you receive a text message, press ExitRead Text Messages Read new text messages nowChoose text message options Press Menu 01-1 Messages Write message Read linked messagesStore Messages Save a message to a folderRemove a folder Add a folder of your ownStart a chat session Move a message to a folderChat with Other Phone Users About the chat screenEnd your chat session Use predictive text for quick repliesView chat history Change your nicknamePress Menu 01-1 Messages Write messages USE Picture MessagesSend picture messages Send picture messages with textPREVIEW, CHANGE, or Erase a Picture Message Receive picture messagesChange picture Takes you back to the picture list USE a TemplateSorry, I can’t help you on this Create a custom template Insert a template into a messageReceive Multimedia Messages MMS Block ALL Messages Discard a multimedia message View a multimedia messageChoose multimedia message options USE the Service Command Editor USE the Info Message ServiceCustomize a profile Personalize your phoneProfiles Select a profileRinging tone To use this featureRinging options SilentSet a timed profile Accessory profilesSelect Default ProfilePress Menu 4-5 Settings Accessory settings Current profileChoose the Display Language SET UP the Loopset ProfileSET UP CAR Profile Adjust Volume ControlSelect the time format SET UP the ClockPress Menu 4-1-1 Settings Time settings Clock Set the timeListen to received ringing tones Set automatic update of date and timeDownload Ringing Tones Notification of received ringing toneUSE a Screen Saver Choose a timeoutSave received ringing tones Discard received ringing tones102 Restore Factory SettingsAdvanced calling features END the Active Call Use in-call optionsThird Call Waiting Send touch tones Switch Between TWO Calls in ProgressPut a call on hold Make a new callSave Touch Tone Strings Access the phone bookAccess menus End all callsWhile in a conference call, press Options Mute/unmute the microphoneMake a conference call Have a Private Conversation with a ParticipantDrop a Participant from the Conference Call USE Call Forwarding108 109 Cancel call forwardingActivate call forwarding Select To voice mailb Select To other noTurn on Anykey answer Press Menu 4-2-1 Settings Call settings Call forwardingCheck call forwarding status USE Anykey AnswerSend Your OWN Number in Caller ID Press Menu 4-2-3 Settings Call settings Automatic redialUSE Automatic Redial Activate automatic redialCall a 1-touch dial number USE 1-TOUCH DialingActivate 1-touch dialing Assign a number to a 1-touch dialing keyTouch Dialing for KEY Change 1-touch dialing numbersErase 1-touch dialing numbers Make AN International CallSelect a System Press Menu 4-3-6 Settings Phone settings System selection114 115 Manage phone securityLock the Keypad Keyguard Manual Keyguard116 About Access CodesAutomatic Keyguard Security code117 PIN codeChange Your Security Code PIN Code Request118 PIN2 CodeChange Your PIN Code Change Your PIN2 CodeAdd numbers to the fixed dialing list Personal unblocking key PUK codesUSE Call Restrictions Turn fixed dialing on or offTurn on call restrictions Restrict Calls120 Turn on closed user group About your restriction passwordChange your restriction password SET UP a Closed User Group122 Your wireless Internet browserTechnology background WAPGprs Service provider’s role123 Bookmarks SET UP for BrowsingSign on to the Internet USE Browser OptionsScroll and Selection Keys Navigate the Wireless InternetGeneral guidelines for using the phone keys Clear cacheNumeric Keys Examples of wireless Internet sitesServices Settings To Appearance SettingsBe sure to clear the cache memory Security IssuesUSE Bookmarks Disconnect from the InternetView the List of Certificates About authority certificatesClear the Cache Clear the Cache While Browsing129 Set up an automatic connection130 Receive a call while online131 Make a call while onlineMake an emergency call while online Vary by location PressYour personal digital assistant USE the Alarm ClockSet the alarm clock Manage the alarmPhone OFF Turn off the alarm clockUSE the Calendar Open the CalendarJump to a date Set the dateSet the date format Use four-way scrollingView calendar notes the Day view Make a note for a specific date135 Go to date Options while viewing the notes listMake a note Repeat137 Options while viewing a noteSend a Calendar note to another device Send a Note VIA Infrared or SMSAdd a to-do note Make a TO-DO ListMedium, and low Go to priority When you view a to-do note, you have the following optionsChoose other to-do options USE the CalculatorEdit the Exchange Rate Use currency conversionEnter the second number in your calculation Calculation plus sign, minus sign, etc141 Home unitsForeign units Make ConversionsTo begin recording, scroll to Record, then press Select USE the Voice RecorderRecord a memo Record a phone conversationPress Menu 7-2-2 Extras Voice recorder Recordings list Set an alarmListen to or edit a memo Audio CuesPress Menu 7-4 Extras Countdown timer USE the Countdown TimerSet the countdown timer Press Menu 7-4 Extras Countdown timer, then press SelectMeasure split time Stop the timerBefore the Alarm Sounds USE the Stopwatch146 Measure lap timeTime Save the timeChoose other stopwatch options Show lastSend a business card as a short text message Share Business Cards148 Set a frequency Fun and gamesFM Radio Turn the radio onWhile in the Radio menu, press Automatic TuningSave Frequencies in the PHONE’S Memory Change ChannelsGame Rules Handle calls while listening to the radioStart a new game Start a two-player game Adjust game settingsNokia Sugar Bowl Snake153 BumperBefore you can exchange information Advanced featuresYour Phone and Other Devices Prepare the Devices for IR ConnectionSend and Receive Information When Is not displayed, no IR connection existsInfrared Basics Check the status of an IR connection156 Send a business card to another deviceReceive a business card from another device Press Menu 9 InfraredReceive calendar notes from another device Send calendar notes to another device157 158 PC ConnectivityNokia PC Suite PC’s keyboard Phone editor159 Wireless modem setupDownload Nokia PC Suite and Modem Setup Gprs DIAL-UP ConnectionsReference information Your phone is powered by a rechargeable battery160 Electronic devices Important Safety InformationTraffic safety Operating environmentHearing Aids Other medical devicesVehicles Pacemakers163 Invalidate any warranty which may apply to the unitPotentially explosive atmospheres Posted Facilities164 Emergency Calls165 166 Certification Information SAR167 A mild soap-and-water solution Care and Maintenance168 FEW Practical Rules for Accessory Operation Accessories169 170 Battery InformationCharging Times Standby and Talk TimesRapid Travel Charger ACP-8 Chargers and Other AccessoriesThis is a lightweight 187 g and durable AC charger Standard Travel Charger ACP-7Rapid Cigarette Lighter Charger LCH-9 Travel Charger ACP-12172 ACP-7U Spare Battery Charger DDC-1Desktop Stand DCD-1 Full Car Kit CARK-132174 Express Car Kit CARK-130Mobile holder MBD-10 Headset Kit HDC-5Leather carry case CSL-18 HDD-1 Dual headsetLoopset LPS-3 Leather carry case CSH-3176 Microfiber carry case CSM-10Capacity Technical informationContact. Check with your SIM About SIM card and memoryTroubleshooting How do I lock my phone? Frequently asked questions FAQWhat is my lock code? What is my security code?Following actions How do I lock the keypad?How do I unlock the keypad? How do I store my voice mailbox number?How do I find out how much memory the phone has? How do I find my phone’s model number?How do I redial the last-dialed number? How do I assign a key to 1-touch dialing?182 183 Nokia One-Year Limited Warranty184 185 Melbourne, FL186 187 188 Appendix a Message from the Ctia To all users of mobile phones189 190 Guide to Safe and Responsible Wireless Phone Use191 192 193 Appendix B Message from the FDA194 What is FDAs role concerning the safety of wireless phones?What are the results of the research done already? 195196 197 What about children using wireless phones?198 Receive multimedia message 91 alarm clockSend as text message 148 send using IR Call waiting199 200 Make and answer calls 31 set upPhone use Idle screen201 Imei 9 in-call options Access menus202 Message settingsMissed calls 56 MMS PC Connectivity 158 PC Suite203 Received calendar notes Service command editor 93 settingsTime Receive network update 100 time format Track Online usageEnter information 127 examples 126 header line Voice recorder 142 volumeVoice dialing WAP206 207 208 We’re here for you