Diverse 5100 Handset & Charger ~ 4th Edition ~ 20th May ’03 ~ 5352
Help
Problem | Possible cause | Solution |
Handset not registering. | The charger is not powered. | Make sure that the power supply |
| There are no batteries in the | is plugged in at the charger and |
| handset. | switched on. Make sure that the |
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| rechargeable batteries (included) are |
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| fitted in the handset correctly. Switch |
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| the handset off and then back on |
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| again, place the handset on to the |
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| charger again and leave for approx. |
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| 1 minute to try registering again. |
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You have forgotten your base | You have changed the PIN. | Try entering the default PIN (0000). |
station PIN number. |
| If you have changed the PIN and |
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| cannot remember the number you will |
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| need to contact the BT Diverse Helpline |
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| on 08457 908070. |
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No display | Handset not switched on. | Hold down the RED PHONE button for |
| Batteries exhausted. | 1 second. |
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| Charge or replace batteries. |
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When you press a button, nothing | Keyguard may be switched on. | Hold down the # button for 1 second. |
happens. |
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No radio signal to the base – all | Handset out of range. | Move closer to the base. |
displays flashing. | Handset not registered. | Register the handset (see page 11). |
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Handset in charger doesn’t charge. |
| Make sure that the power supply is in |
| Charger is not connected to the | at the charger and the power source is |
| power supply. | switched on. Check that the batteries |
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| are fitted correctly. |
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Handset does not ring. | Ringer is switched off. | Switch ringer back on, see page 30. |
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Your caller cannot hear you. | The INT button has been pressed, | Select GO BACK option via the |
| muting the microphone. | MENU button to switch the |
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| microphone back on. |
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Caller’s number is not displayed even | The number has been withheld. | Callers can stop their number being |
though you have subscribed to Caller |
| sent over the network. |
Display. |
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The error beep – a descending tone – | You have pressed the wrong button. | Retry. If necessary, check the |
is played. |
| instructions. |
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HELP
BT Diverse Helpline – 08457 908 070
33
