Nortel Networks BCM50 2.0 manual CallPilot/Voicemail Enhancements, Unified messaging

Models: BCM50 2.0

1 52
Download 52 pages 43.84 Kb
Page 42
Image 42

42Chapter 2 System Overview

For more information about Fax, see the CallPilot Fax Set Up and Operation Guide.

Unified messaging

With Unified messaging, you can use their e-mail application to access voice, fax, and text messages from their personal computer. You can use Unified Messaging with several popular e-mail application, including:

Microsoft Outlook 2000, Outlook 2002 (XP), Outlook 2003 including Internet Mail Mode

Lotus Notes - 5.x and 6.x

GroupWise - 6.x

Microsoft Outlook Express - 5.x and 6.x

Netscape Messenger (Netscape Communicator) - 6.2x

Netscape Mail - 7.0x

Qualcomm Eudora Pro - 6.1.2

For more information, see the Unified Messaging Configuration Guide.

CallPilot/Voicemail Enhancements

BCM50 builds upon the existing set of CallPilot/Voicemail capabilities through the introduction of a set of feature enhancements on the BCM CallPilot offering.

These features enhancements include the following.

significant increases in number of greeting tables, company greetings, and Custom Call Routing (CCR) trees

This increase provides the flexibility to use a different Auto Attendant/CCR for different incoming lines.

F983 Class Of Service Administration

This enhancement expands set-base administration to include programming of Class of Service

prevention of trivial mailbox passwords

This security enhancement prevent Trivial passwords (for example, 1111 or 1234) when enabled.

up to five alternate DNs per mailbox with Message Waiting Indicator on six sets

Previously, up to two alternative DNs per mailbox/MWI on three sets was supported

Mailbox assignable feature restrictions

This enhancement allows the administrator to limit features for selected mailboxes in the system. This feature is especially applicable for retail and hospitality industries.

Unified Messaging R2.5 support of Citrix

Unified messaging 2.5 is now supported in a Citrix environment.

ability to receive VPIM broadcast messages from M1 CallPilot

The system can rebroadcast a network message from M1 without additional programming.

NN40020-200

Page 42
Image 42
Nortel Networks BCM50 2.0 manual CallPilot/Voicemail Enhancements, Unified messaging

BCM50 2.0 specifications

Nortel Networks BCM50 2.0 is a versatile and compact communication solution designed for small to mid-sized businesses. It delivers a mixture of traditional and digital telephony capabilities combined with advanced data technologies. This unified platform enables seamless communication, enhancing productivity while ensuring cost-effectiveness.

One of the standout features of the BCM50 is its robust call handling capabilities. With support for up to 50 users, it can efficiently manage calls and provide features such as voicemail, automated attendants, and call routing. This not only simplifies daily operations but also improves customer service by reducing wait times and enhancing call quality.

Incorporating Voice over IP (VoIP) technology, the BCM50 allows businesses to leverage the internet for voice communications. This not only decreases communication costs but also enables scalability, as adding new users and services can be done with minimal physical infrastructure changes. The built-in IP telephony ensures high-quality voice performance and reliability.

The system's diverse connectivity options are another highlight. It supports both traditional telephone lines and modern SIP trunking services. This flexibility allows businesses to choose the best communication channels, maximizing efficiency and minimizing overhead expenses. The BCM50 also offers integrated telephony features, ensuring that businesses can seamlessly transition between different modes of communication without any disruption.

Nortel's BCM50 comes pre-loaded with a variety of applications for collaboration and productivity enhancement. Features like conferencing, presence management, and mobile integration cater to the needs of today’s dynamic work environments. These applications not only foster collaboration among employees but also facilitate remote work, making it easier for teams to stay connected no matter their location.

The BCM50 is equipped with user-friendly interfaces that streamline configuration and management. Administrators can easily manage voicemail, user settings, and system configurations through an intuitive web portal. This accessibility reduces the burden on IT resources, allowing businesses to focus on core operations rather than technical support.

Durability and security are also critical characteristics of the BCM50. Built on Nortel's reliable platform, this communication system ensures a high level of performance even in challenging conditions. Additionally, security features like encryption and secure access protocols safeguard sensitive business communications, making the BCM50 a trusted choice for organizations prioritizing data protection.

In summary, Nortel Networks BCM50 2.0 stands out as a comprehensive communication solution for small to mid-sized businesses. Its combination of traditional and VoIP technologies, flexible connectivity options, user-friendly management, and strong security measures make it an ideal choice for organizations looking to enhance their communication capabilities. Whether for improving customer service or optimizing internal collaboration, the BCM50 provides the tools businesses need to thrive in a competitive landscape.