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Chapter 1

Getting started

About this guide

This system overview gives a high-level understanding of the core capabilities and features of the Business Communications Manager 50. In addition, it indicates what capabilities and features are not supported with the BCM50.

Audience

This overview is for installers, network administrators, and anyone else who is interested in the BCM50.

Acronyms

Following is a list of acronyms used in this guide.

Acronym

Description

ADID

Analog Direct Inward Dial

 

 

AMIS

Audio Messaging Interchange Specification

 

 

APAC

Asia Pacific

 

 

BCM

Business Communication Manager

 

 

BRI

ISDN Basic Rate Interface

 

 

CALA

Caribbean and Latin America

 

 

CC

Contact Center

 

 

CCR

Custom Call Routing

 

 

CDC

Compact Daughter Card

 

 

CDR

Call Detail Records

 

 

CIM

Common Information Model

 

 

CTI

Computer Telephony Integration

 

 

DMTF

Distributed Management Task Force

 

 

EU

European Union

 

 

FR

Frame Relay

 

 

FRU

Field Replacable Unit

 

 

System Overview

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Nortel Networks BCM50 2.0 manual About this guide, Audience, Acronyms, Acronym Description

BCM50 2.0 specifications

Nortel Networks BCM50 2.0 is a versatile and compact communication solution designed for small to mid-sized businesses. It delivers a mixture of traditional and digital telephony capabilities combined with advanced data technologies. This unified platform enables seamless communication, enhancing productivity while ensuring cost-effectiveness.

One of the standout features of the BCM50 is its robust call handling capabilities. With support for up to 50 users, it can efficiently manage calls and provide features such as voicemail, automated attendants, and call routing. This not only simplifies daily operations but also improves customer service by reducing wait times and enhancing call quality.

Incorporating Voice over IP (VoIP) technology, the BCM50 allows businesses to leverage the internet for voice communications. This not only decreases communication costs but also enables scalability, as adding new users and services can be done with minimal physical infrastructure changes. The built-in IP telephony ensures high-quality voice performance and reliability.

The system's diverse connectivity options are another highlight. It supports both traditional telephone lines and modern SIP trunking services. This flexibility allows businesses to choose the best communication channels, maximizing efficiency and minimizing overhead expenses. The BCM50 also offers integrated telephony features, ensuring that businesses can seamlessly transition between different modes of communication without any disruption.

Nortel's BCM50 comes pre-loaded with a variety of applications for collaboration and productivity enhancement. Features like conferencing, presence management, and mobile integration cater to the needs of today’s dynamic work environments. These applications not only foster collaboration among employees but also facilitate remote work, making it easier for teams to stay connected no matter their location.

The BCM50 is equipped with user-friendly interfaces that streamline configuration and management. Administrators can easily manage voicemail, user settings, and system configurations through an intuitive web portal. This accessibility reduces the burden on IT resources, allowing businesses to focus on core operations rather than technical support.

Durability and security are also critical characteristics of the BCM50. Built on Nortel's reliable platform, this communication system ensures a high level of performance even in challenging conditions. Additionally, security features like encryption and secure access protocols safeguard sensitive business communications, making the BCM50 a trusted choice for organizations prioritizing data protection.

In summary, Nortel Networks BCM50 2.0 stands out as a comprehensive communication solution for small to mid-sized businesses. Its combination of traditional and VoIP technologies, flexible connectivity options, user-friendly management, and strong security measures make it an ideal choice for organizations looking to enhance their communication capabilities. Whether for improving customer service or optimizing internal collaboration, the BCM50 provides the tools businesses need to thrive in a competitive landscape.