Index 49

Index

A

Acronyms 5

Ad-Hoc Conferencing 25

Auto Attendant 41

B

BCM Compatibility Matrix 45

BCM50

a details 15

additional hardware 10 applications 37

Call Detail Recording

CDR 44

CallPilot 40

Enhancements 42

Features

Auto Attendant 41

Fax Answering 41

Voicemail 41

Contact Center

features 43

optional components 43

LAN CTE 44

Mailbox Manager 37

Multimedia Contact Center

call types 43 features 43

Personal Call Manager 44 b details 17

b, ba and be common features 16 ba details 17

be details 17 dimensions 11

e and a common features 13 e details 15

expansion unit 18 hardware 10 main unit 10 mounting kits 19 new features 20 physical interfaces 12

BCM50 Management 32

C

Call Detail Recording CDR 44

CallPilot Enhancements 42 Features

Auto Attendant 41

Fax Answering 41 Voicemail 41

Options

Contact Center 41 Fax 41

Message Networking 41

Unified Messaging 42

Contact Center 41 features 43

optional components 43 copyright 2

Custom Call Routing (CCR) 41

E

Element Manager 34

Expansion unit 18

F

Fax 41

Fax Answering 41

Features

IP telephony 13

new 20

telephony 12

H

Hardware 10

I

Installation 32

IP Telephones

ip audio conference phone 2033 28

ip key expansion module i24 28

System Overview

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Nortel Networks BCM50 2.0 manual Index

BCM50 2.0 specifications

Nortel Networks BCM50 2.0 is a versatile and compact communication solution designed for small to mid-sized businesses. It delivers a mixture of traditional and digital telephony capabilities combined with advanced data technologies. This unified platform enables seamless communication, enhancing productivity while ensuring cost-effectiveness.

One of the standout features of the BCM50 is its robust call handling capabilities. With support for up to 50 users, it can efficiently manage calls and provide features such as voicemail, automated attendants, and call routing. This not only simplifies daily operations but also improves customer service by reducing wait times and enhancing call quality.

Incorporating Voice over IP (VoIP) technology, the BCM50 allows businesses to leverage the internet for voice communications. This not only decreases communication costs but also enables scalability, as adding new users and services can be done with minimal physical infrastructure changes. The built-in IP telephony ensures high-quality voice performance and reliability.

The system's diverse connectivity options are another highlight. It supports both traditional telephone lines and modern SIP trunking services. This flexibility allows businesses to choose the best communication channels, maximizing efficiency and minimizing overhead expenses. The BCM50 also offers integrated telephony features, ensuring that businesses can seamlessly transition between different modes of communication without any disruption.

Nortel's BCM50 comes pre-loaded with a variety of applications for collaboration and productivity enhancement. Features like conferencing, presence management, and mobile integration cater to the needs of today’s dynamic work environments. These applications not only foster collaboration among employees but also facilitate remote work, making it easier for teams to stay connected no matter their location.

The BCM50 is equipped with user-friendly interfaces that streamline configuration and management. Administrators can easily manage voicemail, user settings, and system configurations through an intuitive web portal. This accessibility reduces the burden on IT resources, allowing businesses to focus on core operations rather than technical support.

Durability and security are also critical characteristics of the BCM50. Built on Nortel's reliable platform, this communication system ensures a high level of performance even in challenging conditions. Additionally, security features like encryption and secure access protocols safeguard sensitive business communications, making the BCM50 a trusted choice for organizations prioritizing data protection.

In summary, Nortel Networks BCM50 2.0 stands out as a comprehensive communication solution for small to mid-sized businesses. Its combination of traditional and VoIP technologies, flexible connectivity options, user-friendly management, and strong security measures make it an ideal choice for organizations looking to enhance their communication capabilities. Whether for improving customer service or optimizing internal collaboration, the BCM50 provides the tools businesses need to thrive in a competitive landscape.