Initializing CallPilot 100/150 using a telephone 13

Determining CallPilot 100/150 Feature Codes

Default Feature Codes are assigned to CallPilot 100/150 by the Norstar system. These default codes are listed in Table 4. When these default Feature Codes are used by other Norstar applications, the Norstar system assigns Feature Codes between 900 and 999 to CallPilot 100/150. These codes might not be assigned in sequential order. Record the assigned Feature Codes in Table 4.

Table 4 Assigned Feature Codes

Feature Code name

Default

Number

Used By

 

 

 

 

Agent Login

≤·‚›

≤· _____ _____

Call Center only

Not Ready

≤·‚°

≤· _____ _____

Call Center only

Display Waiting Calls

≤·‚·

≤· _____ _____

Call Center only

Leave Message

≤·°‚

≤· _____ _____

Call Center and Voicemail

Open Mailbox

≤·°⁄

≤· _____ _____

Call Center and Voicemail

Operator/Service Control

≤·°¤

≤· _____ _____

Call Center and Voicemail

System Administration

≤·°‹

≤· _____ _____

Call Center and Voicemail

Call Forward to Voicemail

≤·°›

≤· _____ _____

Call Center and Voicemail

CallPilot DN

≤·°fi

≤· _____ _____

Call Center and Voicemail

Transfer to Voicemail

≤·°fl

≤· _____ _____

Call Center and Voicemail

Interrupt

≤·°‡

≤· _____ _____

Call Center and Voicemail

Name Dial

≤·°°

≤· _____ _____

Call Center and Voicemail

Record Call

≤·°·

≤· _____ _____

Call Center and Voicemail

 

 

 

 

Follow this procedure to determine CallPilot Feature Codes:

1Press ≤·•⁄on a two-line display telephone.

2Record the Feature Code for the first feature used by CallPilot in Table 4.

3Press NEXT to show the next Feature Code used by CallPilot. Record this code in Table 4.

4Repeat step 3 until you reach the final Feature Code.

5Press QUIT to end this session.

CallPilot 100/150 Quick Start Guide

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Nortel Networks CallPilot 150 quick start Determining CallPilot 100/150 Feature Codes, ≤··

CallPilot 100, CallPilot 150 specifications

Nortel Networks CallPilot 150 and CallPilot 100 are integrated voice messaging platforms that cater to businesses seeking sophisticated communication solutions. These systems enable users to manage voice messages, emails, and fax services seamlessly, enhancing their productivity and streamlining communications.

Both systems are designed for medium to large-sized organizations, offering a range of features that make it easier to communicate effectively. One of the standout characteristics of CallPilot 150 and 100 is their user-friendly interface, which allows for easy navigation and management of messages via a telephone or computer. Users can listen to, forward, and manage their messages with simple prompts, ensuring a smooth experience.

The CallPilot systems support multiple languages, making them suitable for diverse workplaces. This multilingual capability allows businesses to cater to a broader customer base, facilitating better communication within multilingual environments. Additionally, the systems are equipped with automated attendant functionality, which can greet callers and guide them to the appropriate extension, improving customer service and reducing waiting times.

A key feature of both CallPilot models is their interoperability with Nortel’s phone systems, including Meridian and Norstar. This integration ensures that organizations can leverage their existing infrastructure while enhancing their capabilities with advanced messaging solutions. The systems provide unified messaging, enabling users to access their messages from different platforms like email, voicemail, and fax, which centralizes communication and improves responsiveness.

CallPilot 150 offers greater storage capacity compared to CallPilot 100, making it an ideal choice for organizations with higher messaging volume requirements. Both systems utilize digital recording technology that ensures high-quality message playback, ensuring clarity in communications.

Moreover, CallPilot solutions are equipped with security features that safeguard sensitive information from unauthorized access. These functions are crucial in today’s business environment, where data protection is paramount.

In summary, Nortel Networks CallPilot 150 and CallPilot 100 combine advanced technologies with practical features to deliver effective voice messaging solutions. Their user-centric design, interoperability with Nortel systems, and robust features make them suitable options for businesses aiming to enhance their communication strategies in a competitive marketplace.