viiiAbout this document
Customer accounts managed in North America
INM Customer Care provides technical support for INM customer accounts managed in North America. The support provided consists of emergency and regular technical support and an INM Product Services suite of additional support services.
Use one of the following telephone numbers to reach INM Customer Care.
If you are in Canada or the US
Call toll free: | |
| |
If you are not in Canada or the US | |
Call: | 1 (country code) |
Emergency technical support
You can reach emergency technical support personnel outside of the regular technical support hours through an automatic paging system.
Nortel Networks provides emergency technical support for INM customers who have purchased an optional,
Note: Access to regular technical support for all issues defined in the service package is also available for the period covered by the service package.
Issues considered critical include:
•issues that are now having an effect on, or have the potential to immediately have an effect on, services carried by the managed nodes
•issues causing the loss of network visibility or loss of fault management functionality to one or more of the managed nodes
Regular technical support
Nortel Networks provides regular technical support for INM customers who have purchased an optional,
•Monday to Friday
•08:00 to 20:00 hrs
•eastern standard time (EST) or eastern daylight time (EDT)
Use the regular technical support to report and receive help for issues covered by the product warranty, as described in your purchase agreement with Nortel Networks.
Integrated Network Management | Rel 1.0 Standard July 1999 |
