About this document ix

You can be charged a standard rate for service requests that Nortel Networks considers to be outside the scope or period covered by the product warranty. You can purchase extended warranty coverage and additional support services. These optional, value-added service packages are part of the INM Product Services suite.

INM Product Services

A full suite of optional, value-added services and service packages is available for purchase through the INM Product Services suite.

The services include:

extended product warranty support

advanced technical support

installation planning and support

on-site installation

technical training

software upgrades

extended HP warranty

network planning and integration consultation

Network Management System Audits and Performance Reports

Contact your Nortel Networks representative for more information about the INM Product Services suite.

Customer accounts managed in the United Kingdom

The Nortel Networks Service Desk provides technical support for INM customer accounts managed in the UK. You can reach the Service Desk from Monday to Friday between 08:30 and 17:00 (UK local time) using the following FAX or telephone numbers:

If you are in the United Kingdom

Freephone: 0800 626 881

Telephone: 0208 361 4693

FAX: 0208 945 3456

If you are not in the United Kingdom

Telephone:

+44 208 361 4693

FAX:

+44 208 945 3456

Network Wide Backup & Restore Planning Guide Rel 1.0 Standard July 1999

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Nortel Networks NTNM13XKAB manual Customer accounts managed in the United Kingdom, INM Product Services