Self-test in extended service mode

 

If you perform a self-test from the extended service menu, the printed

 

report will also show firmware revision number and details.

 

 

Note

Print the internal reports before performing extended service mode

 

tests. The reports contain a record of all settings and can assist you in

 

restoring the product to its settings.

 

The table below lists the tests that are performed during a self-test

 

 

and the actions to take when tests fail:

Table 15. Extended service mode self-test failures

Test

If the test fails, take these actions:

 

 

Configuration test #1

Replace the formatter.

 

 

 

Fax memory test #1

 

 

 

 

 

Program test #1

1.

Cycle power by unplugging the power cord from the power source,

 

 

waiting 10 seconds, and replugging in the power cord.

Configuration test #2

 

2.

If the test fails again, clear all memory (see the extended service menu

 

Configuration test #3

 

tree).

 

3.

If the test fails again, replace the formatter.

Configuration test #4

 

 

 

 

 

Fax memory test #2

 

 

 

 

 

Fax memory test #3

 

 

 

 

 

Fax memory test #4

 

 

 

 

 

Fax memory test #5

 

 

 

 

 

Modem 1 test #1

 

 

 

 

 

Modem 1 test #2

 

 

 

 

 

Modem 1 test #3

 

 

 

 

 

Modem 1 dial tone

1.

Make sure that the telephone cable is plugged into the correct connector

detect

 

on the product and that the telephone line is operational (use a telephone

 

 

to test the line).

 

2.

If the test fails again, check the configuration settings in the control panel.

 

3.

If the test fails again, replace the LIU.

 

 

Scanner test #1

This test fails under normal conditions if the document scanner is busy. If the

 

document scanner is not busy:

 

1.

Cycle power by unplugging the power cord from the power source,

 

 

waiting 10 seconds, and replugging in the power cord.

 

2.

If the test fails again, clear all memory (see the extended service menu

 

 

tree).

 

3.

If the test fails again, replace the formatter.

 

 

 

EN

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HP 3150, 3100 manual Self-test in extended service mode, Fax memory test #1 Program test #1