HP 3100, 3150 manual Is the copy function operational?, Does the product send a fax?

Verification steps	Possible problems	Solutions
Is the copy function operational?	Poor copy quality.	If the print quality from the internal
Place the reports into the		reports and engine test was
document scanner input bin and		acceptable, but the print quality of
copy them to the printer. Reports		the copies is not, clean the contact
should feed smoothly through the		image sensor and the white sheet,
document scanner path and		and then recalibrate the document
copies should print without print		scanner. (See Chapter 3,
quality problems.		“Maintenance,” for cleaning
		procedures; recalibration is
		discussed later in this chapter.) If,
		after performing the maintenance,
		the problem persists, replace the
		contact image sensor.
	Paper does not move smoothly
	through the document scanner	Clear the document scanner path
	path.	of obstructions. Check
		photosensors PS801 and PS802
		to make sure that they operate
		correctly. If the problem persists,
		replace document scanner rollers
		or guides as appropriate.
	Configuration set incorrectly.
		Review and reset configuration.
Does the product send a fax?	Telephone line is not operational	Make sure that the product is
Connect the phone line and verify	or the product is not plugged into	plugged into a telephone line that
the dial tone (using a hand set, if	the telephone line.	you know works. Press MANUAL
necessary). Attempt to send a fax.		DIAL and listen for the dial tone to
		check the line.
	The telephone cord is plugged into	In some countries, the HP
	the wrong connector.	LaserJet 3100/3150 product has
		two connectors. Try plugging the
		phone cord into the other
		connector.
	Firmware is not current.	Check the firmware version. See
		“Firmware and software
		downloads” later in this chapter.
	Product’s fax settings are set	Review and reset the product’s fax
	incorrectly.	settings.
	The LIU is not operational.	Replace the LIU.

150 Troubleshooting EN