HP 3150, 3100 Does the product receive a fax?, Is the software installed correctly?, Computer?

Verification steps	Possible problems	Solutions
Does the product receive a fax?	Too many telephone devices are	Make the HP LaserJet 3100/3150
Use another fax machine to send	plugged in, or telephone devices	product the only device on the
a fax to the product.	are not connected in the correct	telephone line and try again to
	order.	receive the fax.
	Firmware is not current.	Check the firmware version. See
		“Firmware and software
		downloads” later in this chapter.
	Product’s fax settings are set	Review and reset the product’s fax
	incorrectly.	settings.
	The LIU is not operational.	Replace the LIU.
Is the software installed correctly?	Software is not installed or an	Uninstall the software. Find and
	error occurred during software	delete the file named “Jetsuite.Ini.”
	installation.	Reload the product’s software.
		Make sure you use a bidirectional
		port setting.
Does the product print from the	The parallel cable is not	Connect the cable.
computer?	connected.
Connect the parallel cable to the
product and the computer. Use a	An incorrect printer driver is	Reset the printer driver.
word processing application to	selected.
send a print job to the printer.
	Other devices are connected to	Disconnect the other devices and
	the parallel port.	try again to print.
	There is an LPT port driver	Reset the computer’s port
	problem in Windows 9x.	settings.
Does the product scan to the	Other devices are connected to	Disconnect the other devices and
computer?	the parallel port.	try again to scan.
Initiate a scan from either the
computer’s basic desktop software	The BIOS settings for the parallel	Reset the computer’s port
or from the product.	port are set incorrectly.	settings. If the problem persists,
		reset the BIOS settings in CMOS.
		(See the user’s guide for more
		information about BIOS settings.)
	The computer’s parallel port	Check hardware documentation to
	hardware is not bidirectional.	see if the port configuration can be
		changed.
Does the product send a fax from	An incorrect fax driver is selected.	Reset the fax driver.
the computer?
Initiate a fax from the computer’s
basic desktop software. Initiate
another fax, this time using a “print
to fax” command from an
application.

EN Basic troubleshooting 151