HP 3150, 3100 manual Is the product ready?, Do engine tests and internal, Reports print?

Verification steps Possible problems Solutions

Is the product ready?

The control panel should function without error messages.

Control panel display an error message, such as “Encoding Error.”

Control panel is not functional.

Consult the list of common messages later in this chapter to correct the error.

Verify that the control panel cable is seated into both the control panel at J9 and the formatter board at J3. If the cable is connected correctly, replace the control panel.

Control panel does not function correctly.

1.Verify that the control panel cable is seated into both the control panel at J9 and the formatter board at J3.

2.Use the extended service menu, if available, to run control panel tests.

3.If, after running control panel tests, the control panel still does not function correctly, replace the control panel.

4.If after replacing the control panel, the control panel still does not function correctly, perform an engine test, which is discussed later in this chapter.

5.If the engine test is not successful, replace the ECU.

-Or-

If the engine test is successful, replace the formatter.

Do engine tests and internal	Engine test is not successful.	Replace the ECU.
reports print?
Print an engine test, which is	Internal reports do not print.	If the engine test is successful, but
discussed later in this chapter.		internal reports do not print,
The engine test should print		replace the formatter.
without paper feed problems or
print quality problems. Also print	Poor print quality.	See “Solving image defects” later
internal reports (follow the		in this chapter.
instructions under “To print all
reports at once” later in this	Paper does not move smoothly	Isolate printer paper path
chapter). The product will print a	through the printer paper path.	problems by performing a paper
phone book report, a menu report,		path check, which is discussed
a fax activity report, a		later in this chapter.
configuration report, and a test
report. The test report contains an	Control panel displays an error	Consult the list of common
error log, which documents recent	message.	messages in Chapter 2 to correct
error messages. The error log can		the error.
be helpful in verifying operation of
the product. All internal reports
should print without paper feed
problems or print quality problems.

EN Basic troubleshooting 149