Troubleshooting

Problem

Cause/Solution

A

 

Cannot switch to shooting

Disconnect HDMI cable or USB cable.

110

 

mode.

 

 

 

 

 

 

 

 

 

• The intended subject is one with which

27

 

Camera cannot focus.

autofocus does not perform well.

 

 

• Set AF assist in the setup menu to Auto.

135

 

 

 

 

• Turn camera off and then on again.

17

 

 

• Use flash.

30

 

 

• Enable vibration reduction or motion

133,

 

Pictures are blurred.

detection.

134

 

 

• Use D(Best Shot Selector).

47

 

 

• Use tripod and self-timer.

33

 

 

 

 

 

 

Smear occurs when extremely bright light

 

 

Streaks of light or partial

strikes the image sensor. When shooting with

 

 

Continuous set to Multi-shot 16 and when

 

 

discoloration are visible in the

47, 148

 

recording movies, avoiding bright objects, such

 

monitor.

 

 

as the sun, reflections of the sun, and electric

 

 

 

 

 

 

lights is recommended.

 

 

 

 

 

 

Bright specks appear in

Flash is reflecting off particles in air. Set the flash

31

 

pictures taken with flash.

mode setting to W(off).

 

 

 

 

 

 

 

 

• The flash mode is set to W(off).

30

 

 

• Scene mode with which the flash does not

58

 

 

fire is selected.

 

Technical

 

• Flash cannot pop up fully. Do not hold down

24

 

 

Flash does not fire.

the flash.

 

 

 

• On is selected for Blink proof in smart

69

 

 

portrait menu.

 

Notes

 

• Another function that restricts flash is

53

 

 

 

enabled.

 

and

 

 

 

Optical zoom cannot be used.

Optical zoom cannot be used while recording

105

Index

movies.

 

 

 

 

 

 

• Digital zoom is set to Off in the setup menu.

135

 

 

• Digital zoom is not available in the following

 

 

 

situations.

 

 

Digital zoom cannot be used.

- When Scene auto selector, Portrait, or

56, 58,

 

Night portrait scene mode is selected.

59

 

 

 

 

- When shooting in smart portrait mode.

67

 

 

- When shooting in subject tracking mode.

70

 

 

- When Continuous is set to Multi-shot 16.

47

 

 

 

 

 

Image mode not available.

Another function that restricts the Image mode

53

 

 

option is enabled.

 

 

157