Troubleshooting

 

Problem

 

Cause/Solution

A

 

 

Off is selected for Sound settings>Shutter

 

 

No sound when shutter is

sound in setup menu. No sound is heard with

136

 

released.

some shooting modes and settings, even when

 

 

 

 

On is selected.

 

 

 

 

 

 

 

Off is selected for the AF assist option in the

 

 

AF-assist illuminator does not

setup menu. AF-assist illuminator may not light

58-64,

 

depending on the position of the focus area or

 

light.

135

 

the current scene mode, even when Auto is

 

 

 

 

 

selected.

 

 

Pictures appear smeared.

Lens is dirty. Clean lens.

146

 

 

 

 

 

 

Colors are unnatural.

Hue or white balance is not adjusted properly.

35, 44,

 

62

 

 

 

 

 

 

Shutter speed is too slow or ISO sensitivity is high

 

 

Randomly spaced bright pixels

as the subject is dark. Noise can be reduced by:

 

 

(“noise”) appear in image.

•

Using flash.

30

 

 

• Specifying a lower ISO sensitivity setting.

48

 

 

 

 

 

 

• The flash mode is set to W(off).

30

 

 

• Flash window is blocked.

24

 

 

• Subject is beyond flash range.

30

 

Pictures are too dark

•

Adjust exposure compensation.

35, 39

 

(underexposed).

•

Increase ISO sensitivity.

48

Technical

Pictures are too bright

• Subject is backlit. Select Backlight scene

30, 63

 

mode or set the flash mode setting to X(fill

 

 

 

 

 

 

 

 

flash).

 

Notes

(overexposed).

Adjust exposure compensation.

35, 39

When taking pictures with V(auto with red-

 

 

 

 

 

and

 

 

 

 

 

eye reduction) or fill flash with slow sync and

 

 

 

 

Index

 

red-eye reduction in Night portrait scene

 

Unexpected results when flash

mode, In-Camera Red Eye Fix may be applied to

 

 

 

 

set to V(auto with red-eye

areas not affected by red-eye. Use any scene

30, 59

 

reduction).

mode other than Night portrait, and change

 

 

 

the flash mode to any setting other than V

 

 

 

(auto with red-eye reduction) and try taking a

 

 

 

picture again.

 

 

 

 

 

 

 

• In some shooting conditions, facial skin tones

68

 

Skin tones are not softened.

 

may not be smoothed.

 

 

• Use Skin softening in the playback menu for

101

 

 

 

 

 

pictures containing four or more faces.

 

158