Troubleshooting
OPERATION GUIDE 4-11
Clearing Paper Jams
If the paper jammed in the paper transport system, or no paper sheets
were fed at all, the Paper jam message appears and the location of the
paper jam (the component where the paper jam has occurred) is also
indicated. The printer automatically goes off-line when this message is
displayed. Remove jammed paper. After removing jammed paper, the
printer will re-start printing.

Possible Paper Jam Locations

The figure below explains the printer’s paper paths including the options.
The locations where paper jams might occur are also shown here, with
each location explained in the table below. Paper jams can occur in more
than one component on the paper paths.
Paper jam message Paper jam
location Description Reference page
Paper jam
MP Tray
Paper jam
EF
Paper jam
Bulk Feeder
APaper is jammed at the MP tray or
optional envelope feeder or bulk
paper feeder (if installed [PG L235
and PG L245 only]).
page 4-13
page 4-16
page 4-16
Paper Feeder
PF-310
Face-up Tray
PT-310