Troubleshooting
4-12 OPERATION GUIDE
General considerations for clearing jams
Bear in mind the following considerations when attempting jam removal:
CAUTION: When pulling the paper, pull it gently so as not to tear it. Torn
pieces of paper are difficult to remove and may be easily overlooked,
deterring the jam recovery.
• If paper jams occur frequently, try using a different type of paper,
replace the paper with paper from another ream, flip the paper stack
over, or rotate the paper stack 180 degrees. The printer may have
problems if paper jams recur after the paper was replaced.
• Whether or not the jammed pages are reproduced normally after
printing is resumed depends on the location of the paper jam.
Utilizing Online Help Messages
Online help messages are available in the printer’s message display to
provide simple instructions for clearing jams. Press ( ) when the paper
jam message has appeared. Then a help message will appear to facilitate
jam clearing in the location.
Paper jam
Cassette 1 (to 4)
BPaper is jammed at the paper
cassette. The cassette number can
be 1 (topmost) to 4 (bottom) [PG
L230: 1 and 2].
page 4-13
Paper jam
Duplexer
CPaper is jammed inside the duplex
section.
page 4-14
Paper jam
Printer
DPaper is jammed inside the printer.
page 4-15
Paper jam
Rear Unit
EPaper is jammed inside the rear unit.
page 4-16
Paper jam message Paper jam
location Description Reference page