TROUBLESHOOTING
If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the following checklist.
Problem |
| Solution |
No power. | - Check if the AC cord is properly connected. | |
| - Unplug the AC cord once, and wait for | |
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No sound or picture. | - Check if the connected TV or AV receiver is turned on. | |
| - | Check if the connections are made securely and correctly. |
| - Check whether the connected TV, AV receiver or other device supports HDCP. (This | |
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| unit will not output a video signal unless the other device supports HDCP.) |
| - Check whether the output format of this unit (HDMI FORMAT) matches the | |
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| supported input format of other connected device. |
| - When this unit is connected to the DVI jack on your TV or AV receiver, you cannot | |
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| hear any sound from the HDMI OUT jack if your TV or AV receiver only supports DVI. |
| - When the display device does not support the desired video resolution, press and | |
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| hold [ B(play)] on the front panel for more than 5 seconds. Both settings will be |
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| reset to the default automatically. |
| - If "HDMI Video Resolution" is set to "Source Direct", it may take a while to display | |
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| the playback picture, when the video resolution of a disc material switches |
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| during playback. |
No audio / video signal on the | - If the unit is connected the unauthorized display device with an HDMI cable, the | |
display device via HDMI cable. |
| audio / video signal may not be output. |
| - Perform an HDMI cable hotplug, wherein you disconnect the HDMI cable from the TV, | |
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| AV receiver and this unit and then reconnect it to both the devices while they are |
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| powered on. |
| - | Ensure that your HDMI cable is certified. |
Distorted picture. | - | Sometimes a small amount of picture distortion may appear. |
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| This is not a malfunction. |
| - Connect this unit directly to the TV. If the RCA audio / video cables are connected | |
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| to a VCR, pictures may be distorted due to the copy right protection system. |
Completely distorted picture or | - | Make sure the disc is compatible with this unit. |
black/white picture with BD/DVD. |
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No sound or distorted sound. | - Adjust the volume. | |
| - | Check that the speakers are connected correctly. |
| - Check the HDMI connections. | |
| - Check the settings in “Audio” menu. | |
Picture freezes momentarily | - | Check the disc for fingerprints / scratches and clean with a soft cloth wiping from |
during playback. |
| center to edge. |
| - | Clean the disc. |
Disc cannot be played back. | - | Clean the disc. |
| - | Ensure the disc label is facing up. |
| - | Check if the disc is defective by trying another disc. |
| - | Cancel the ratings control or change the control level. |
| - | Insert a correct disc that can be played back on this unit. |
SD Memory Card cannot be read. | - The format of the card does not match to this unit or the card is not compatible. | |
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| (Refer to page 21.) |
No return to
- Reset this unit by turning it off, then on again.
The unit does not respond to the | - Aim the remote control directly at infrared sensor window on the front panel. | |
remote control. | - Reduce the distance to infrared sensor window. | |
| - | Replace the batteries in the remote control. |
| - | |
| - | Check if a strong light source is not interfering with this unit’s infrared sensor. |
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| Make sure that the unit is not subjected to direct sunshine or |
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| fluorescent lights. Relocate if necessary. |
| - | If the BD player is installed in a cabinet with colored glass doors, the remote |
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| control may not work reliably when the doors are closed. Open the doors, or use a |
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| cabinet without colored glass. |
Buttons do not work or the unit | - To completely reset the unit, unplug the AC cord from the AC outlet for | |
stops responding. |
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The unit does not respond to some operating commands during playback.
-Operations may not be permitted by the disc. Refer to the instructions of the disc.
| The unit cannot read | - | Condensation? (Let sit 1 or 2 hours) | |
| BD / DVD / CD. | - You are attempting to playback a disc other than one with one of the marks on page 21. | ||
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| - | Wipe the dirt off the disc or replace the disc. |
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| Angle does not switch. | - The angle cannot be switched for BD / DVD which do not contain multiple angles. | ||
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| In some cases multiple angles are only recorded for specific scenes. |
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