Onkyo DV-SP402E instruction manual Troubleshooting

Troubleshooting

If you have any trouble using your DV-SP402E, check the following table for possible causes and remedies. If you still can’t resolve the issue yourself, please contact your Onkyo dealer.

	Symptoms	Causes	Remedies
		The power cord is not connected.	Connect the power cord to a suitable wall outlet
			(page 22).
	Can’t turn on the
			Turn off the DV-SP402E, wait five seconds, then
	DV-SP402E?	External interference is affecting the	try turning it on again. If that fails, disconnect the
		DV-SP402E’s digital circuitry.	power cord from the wall outlet, wait five seconds,
			reconnect it, then try turning it on again.
	The disc tray won’t	The disc is not centered in the disc tray.	Place the disc in the center of the disc tray
			(page 25).
	close properly?
		The disc is dirty.	Remove the disc and clean it (page 9).
		No disc is loaded.	Load a disc (page 25).
		The disc cannot be played because it’s	Use only compatible discs (page 8).
		incompatible.
		The disc is upside down.	Load the disc the correct way up (page 25).
		The disc is not centered in the disc tray.	Place the disc in the center of the disc tray
			(page 25).
	Can’t start playback?
		The disc is dirty.	Remove the disc and clean it (page 9).
		The disc uses parental lock and the Paren-	Turn off the Parental Lock function (page 43).
		tal Lock function is on.
		The DVD-Video disc is intended for use	If the region number on the disc does not match
			the region number on the DV-SP402E, the disc
		in another region.
			can’t be played (page 46).
	The picture distorts	The disc is dirty.	Remove the disc and clean it (page 9).
Player
		You’re using the Fast Forward or Fast	A little picture distortion may occur when using
	occasionally?
		Reverse function.	these functions. This is normal.
DVD
		The DV-SP402E is connected to your TV
	Picture instability or	via a VCR or other video equipment and a	Connect the DV-SP402E directly to your TV
	noise?	copy-protection system is affecting the	(page 17).
		picture.
		The wrong input source is selected on	On your TV, select the input to which the
	No picture?	your TV.	DV-SP402E is connected.
		The video cable is not connected properly.	Check the video cable and correct as necessary
			(page 17).
		If there’s a power failure, or the power	Before you disconnect the power cord, set the
			DV-SP402E to Standby by pressing the
	Settings are not saved?	cord is disconnected inadvertently, any
			[STANDBY/ON] button, and wait until “GOOD
		settings are lost.
			BYE” has disappeared from the display.
		The DV-SP402E is connected to your TV
		via a VCR or other video equipment and a	Connect the DV-SP402E directly to your TV
	Brightness is unstable	copy-protection system is affecting the	(page 17).
	or the picture is noisy?	picture.
		Your TV doesn’t support progressive	Reset the DV-SP402E to its initial settings
		scanning.	(page 40).
	Chapters or tracks don’t	You are using repeat playback, program
	play in the correct		Select normal playback (pages 32–34).
		playback, or random playback.
	order?
	Buttons on the	Power supply voltage fluctuations and	Turn off the DV-SP402E, wait five seconds, then
			turn it on again. If that doesn’t resolve the issue,
	DV-SP402E and remote	other anomalies, such as static electricity,
			disconnect the power cord from the wall outlet,
	controller don’t work?	can interfere with normal operation.
			wait five seconds, reconnect it, then try again.

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