![Troubleshooting](/images/new-backgrounds/122228/12222883x1.webp)
Appendices
Troubleshooting
If you experience a problem with your projector, please refer to the following information. If a problem persists, please contact your local reseller or service center.
Image Problems
![Image Problems](/images/new-backgrounds/122228/12222883xi2.webp)
![No image appears on-screen](/images/new-backgrounds/122228/12222883xi3.webp)
No image appears on-screen
`` Ensure all the cables and power connections are correctly and securely connected as described in the “Installation” section.
`` Ensure the pins of connectors are not crooked or broken. `` Check if the projection lamp has been securely installed.
Please refer to the “Replacing the Lamp” section.
`` Make sure you have removed the lens cap and the projector is switched on.
![The image is stretched when displaying 16:9 DVD title](/images/new-backgrounds/122228/12222883xi5.webp)
![Image is too small or too large](/images/new-backgrounds/122228/12222883xi6.webp)
Image is out of focus
`` Make sure the Lens cap is removed.
`` Adjust the Focus Ring on the projector lens.
`` Make sure the projection screen is between the required dis- tance 4.9 to 32.8 feet (1.5 to 10.0 meters) from the projector.
![Manual background](/images/new-backgrounds/122228/12222883xi8.webp)
![Manual background](/images/new-backgrounds/122228/12222883xi9.webp)
The image is stretched when displaying 16:9 DVD title
`` When you play anamorphic DVD or 16:9 DVD, the projector will show the best image in 16: 9 format on projector side.
`` If you play the LBX format DVD title, please change the format as LBX in projector OSD.
`` If you play 4:3 format DVD title, please change the format as 4:3 in projector OSD.
`` If the image is still stretched, you will also need to adjust the aspect ratio by referring to the following:
`` Please setup the display format as 16:9 (wide) aspect ratio type on your DVD player.
![Manual background](/images/new-backgrounds/122228/12222883xi11.webp)
![Manual background](/images/new-backgrounds/122228/12222883xi12.webp)
Image is too small or too large
`` Adjust the zoom lever on the top of the projector.
`` Move the projector closer to or further from the screen.
`` Press “Menu” on the projector panel, go to
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