Troubleshooting
Problem | Possible cause(s) | Solution(s) |
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Bad audio quality | 1. Interference from nearby | 1. Try a different connection point, one |
(crackles,echo, etc.). | electrical appliance. | that is away from other electrical |
| 2. Base unit is installed in a | appliances. |
| room with thick walls. | 2. Install the base unit in a DIFFERENT |
| 3. The handset is too far from | room OR use EXTENSION leads. |
| the base unit. | 3. Move CLOSER to the base unit. |
| 4. If you have Broadband/ | 4. Ensure a |
| ADSL you need an in | installed on all phone sockets |
| line filter (not supplied) | between wall plate and your phone. |
| connected where this | 5. Contact your network service provider |
| product connects to the | to check your line. |
| phone socket. |
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| 5. Faulty telephone line. |
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Caller ID does not | 1. Service not activated with | 1. Check your SUBSCRIPTION with the |
work. | your Network service | SERVICE provider. |
| provider. | 2. Ask your service provider to re set |
| 2. Caller ID service is activated | your caller ID service. |
| but does not work or is is |
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Phone does not ring | 1. The ringer is off. | 1. Turn ON the ringer. |
when a call comes in. | 2. Too many phones are | 2. Disconnect some of the phones from |
| sharing the same phone line. | the phone line. |
| 3. Base unit not plugged in. | 3. Check base unit CONNECTIONS. |
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Keypad does not | Keypad may be locked. | UNLOCK the keypad. |
work. |
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Busy tone + in use | 1. Other handset may still be | 1. Check ALL handsets and END all |
light on. | connected. | calls. |
| 2. Check power supply | 2. Check CONNECTIONS to wall and |
| connection. | base. |
Handset registration | The base memory may be | Delete |
fails continuously. | fully charged. |
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| Troubleshooting |
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| Problem | Possible cause(s) | Solution(s) |
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| Cannot make/answer | 2nd call service can be | Check with your service provider. Check |
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| a 2nd call. | activated. | the recall selection is correct. |
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| The battery icon | 1. Bad battery contact. | 1. Move the handset slightly. |
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| 2. Dirty contact. | 2. Clean the battery contact with a |
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| 3. Battery is fully charged | dry cloth. |
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| the handset is placed |
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| 3. Its fine to leave on the base when |
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| on the base. |
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| fully charged. |
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| A phonebook entry | The phonebook is full. | Delete any unused entries to free |
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| cannot be stored. |
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| memory. |
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| Pro800 Answering System (ONLY) |
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| Answering machine | 1. The answer machine may | 1. Switch the answering machine on. |
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| does not record | be turned off. | 2. Delete some messages. |
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| messages. | 2. The memory may be full. | 3. Change the mode to ANSWER & REC. |
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| 3. Answer mode may be set to |
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| ANSWER ONLY. |
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| Cannot access | 1. Remote access may be | 1. Switch Remote access on. |
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| messages remotely. | switched off. | 2. Enter the PIN once again. |
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| 2. Wrong PIN is entered. |
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| Cannot record | 1. The memory may be full. | 1. Delete messages. |
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| outgoing message. |
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| Answering machine | 1. The memory may be full. | 1. Delete messages. |
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| stops recording | 2. The maximum message |
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| part way through a | length is more than 2 |
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| message. | minutes. |
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NOTE
If none of the above solutions help, reset your phone by disconnecting the mains power from the base and removing all batteries from handset/s. Reconnect after 15 minutes.
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Pro_600_800.indd 29
