Palm IIIc Frequently Asked Questions

Appendix B Page 199

Appendix B

Frequently Asked Questions

If you encounter a problem with your Palm IIIc™ organizer, do not

call Technical Support until you have reviewed the following list of

frequently asked questions, and you have also reviewed the

following:

■The README file and HelpNotes located in the fold er where you

installed the Palm™ De s ktop software on your computer (or on

your installation CD or diskettes)

■The Palm Desktop online Help

■The “Palm Support Assistant” knowledgebase, accessible at

http://www.palm.com under the Support section

■The most recent Palm IIIc organizer HelpNotes on your regional

web site

If you are still having problems, contact Techni cal Support. For US

and International telephone numbers, see the Technical Support card

that comes with your orga n iz e r.

Note: Thousands of third-party add-on applic ations have been

written for the Palm Computing® platform. Unfortunate ly, we

are not able to support such a large number of third-party

applications. If you are having a problem with a third-party

application, please contact the developer or publisher of that

software.

Contents

Main Page ii Copyright Disclaimer and Limitation of Liability 3.5" Software Diskettes Available Contents Page Page Page Page Page About This Book Page Chapter 1 Introduction to Your Palm IIIc Organizer Getting to know your PalmIIIc organizer What is a Palm IIIc organizer? System requirements Minimum requiremen ts Optional equipment Macintosh compatibility Upgrade Information Each organizer must have a unique name Palm IIIc components Locating front panel controls Using the onscreen brightness control Page Locating back panel components Page Recharging the battery Viewing data while in the cradl e Palm Desktop organizer software With Palm Desktop software, you can do the following: Installing Palm Desktop software Using your organizer with another PIM Tapping and typing Tap with the stylus to get things done Elements of the organizer interface Opening applications Using menus Choosing a menu Graffiti menu commands Displaying online tips Four ways to enter data Onscreen keyboard Graffiti writing Using Palm Desktop software Importing data External keyboard Customizing your organizer Page Page Chapter 2 Entering Data in Your Palm IIIc Organizer Using Graffiti writing to enter data Writing Graffiti characters Page Graffiti tips The Graffiti alphabet Writing capital letters Writing numbers Graffiti numbers Writing punctuation marks Additional Graffiti punctuation Writing symbols and extended characters Writing accented characters Accent strokes cae = e Navigation strokes Graffiti ShortCuts Using the onscreen keyboard Using your computer keyboard Importing data Page Chapter 3 Managing Your Applications Using the Applications Launcher Selecting applications Switching between applications Categorizing applications Changing the Applications Launcher display Choosing preferences Installing and removing applications Installing add-on applications Page Installing games Removing applications Removing Palm Desktop software Security In Security, you can do the following: Assigning a password Changing or deleting a password Locking your organizer Recovering from a forgotten password Chapter 4 Using Your Basic Applications Overview of basic applications Date Book In Date Book, you can do the following: Address Book In Address Book, you can do the following: To Do List In To Do List, you can do the following: Memo Pad In Memo Pad, you can do the following: Calculator In Calculator, you can do the following: Expense In Expense, you can do the following: Common tasks Creating records Editing records Entering text Edit menu Deleting records Other ways to delete records Purging records Exchanging and updating data: HotSync operations Performing a HotSync operation for the first time Page Categorizing records System-defined and user-defined categories Page Page Finding records Looking up Address Book records Using Find Using Phone Lookup Phone Lookup tips Looking up names to add to expense records Sorting lists of records Making records private Hiding or masking private records Page Attaching notes Choosing fonts Application-specific t asks Date Book Scheduling an event Page Page Page Rescheduling an event Setting an alarm for an event Scheduling repeating or continuous events Changing repeating or continuous events Page Changing the Date Book view Working in Week View Page Spotting event conflicts Working in Month View Working in Agenda View Page Page Address Book Creating an Address Book entry Selecting types of phone numbers Changing Address Entry details Address Book menus Record menus Page To Do List Setting priority Checking off a To Do List item Changing To Do List item details Setting a due date To Do Show Options Page Memo Pad Reviewing memos Memo Pad menus Record menus Page Calculator Recent Calculations Page Expense Changing the date of an Expense item Entering receipt details Page Customizing the Currency pick list Defining a custom currency symbol Show Options Transferring your data to Microsoft Excel Displaying the euro on your desktop comput er Printing the euro Creating or printing an expense report Page Using expense report templates Expense menus Record menu Options menu Page Chapter 5 Communicating Using Your Organizer Managing desktop E-Mail away from your desk In Mail, you can do the followin g: Setting up Mail on the desktop Page Synchronizing Mail with your E-Mail application Opening the Mail application on your organizer Viewing e-mail items Displaying full header information Creating e-mail items Page Page Looking up an address Adding details to e-mail items Setting a priority Sending a blind carbon copy Adding a signature to your e-mail item Requesting confirmations Storing e-mail to be sent later Editing unsent e-mail Draft e-mail Filing e-mail Deleting e-mail Removing e-mail from the Deleted folder Purging deleted e-mail Message list options Folders Date column Sorting the Message list HotSync options Creating special filters Ignoring or receiving e-mail Defining filter strings High-priority e-mail Truncating e-mail items Mail menus Message menus Beaming information Page Tips on beaming information Page Chapter 6 Advanced HotSync Operations Selecting HotSync setup options Page Page Customizing HotSync application settin g s Page IR HotSync operations Preparing your computer for infrared communication Page Page Configuring HotSync Manager for infrared communication Performing an IR HotSync operation Returning to cradle HotSync operations Conducting a HotSync operation via modem Preparing your computer Page Preparing your organizer Selecting the conduits for a modem HotSync operation Performing a HotSync operation via a modem Conducting a HotSync operation via a network Connecting to your companys dial-in server Page Page Performing a network HotSync operation Using File Link Creating a user profile Page Page Chapter 7 Setting Preferences for Your Organizer In the Preferences screens , you can do the following: Viewing preferences Buttons preferences Pen preferences Page HotSync buttons preferences Digitizer preferences Formats preferen ces Country default Time, date, week start, and numbers formats General preferences Auto-off delay Cradle settings System, alarm, and game sounds Beam Receive Connection preferences Sample connection for remote IR HotSync operations Page Network preferences and TCP / IP sof tw ar e Selecting a service Entering a user name Entering a password Selecting a connection Adding telephone settings Entering a prefix Disabling Call Waiting Using a calling card Connecting to your service Creating additional service templates Adding detailed information to a serv ic e template Idle timeout Defining primary and secondary DNS IP address Login scripts Creating a login script on your organizer Page Plug-in applications Deleting a service te mplate Network preferences menu commands Service menu Options menu TCP/IP troubleshooting Displaying expanded Service Connection Progress messages Viewing the Network Log Adding a DNS number Owner preferences ShortCuts preferences Creating a ShortCut Editing a ShortCut Deleting a ShortCut Page Appendix A Maintaining Your Organizer Caring for your organizer Battery considerations Resetting your organizer Performing a soft reset Performing a hard reset Page Page Appendix B Frequently Asked Questions Software installation problems Operating problems Tapping and writing problems Application problems HotSync problems Page Page Page Page Page Beaming problems Recharging problems Password problems Technical support Appendix C Creating a Custom Expense Report About mapping tables Customizing existing sa mple templates Determining the layout of the Expense Repor t Labels Sections Analyzing your custom Expense Report Programming the mapping table Page Page Page Using applications other than Microsoft Excel Expense file details Appendix D Non-ASCII Characters for Login Scripts Use of ^char Carriage return and line fe ed Page Page 225 Product Regulatory Information FCC Statement Note: PalmIIIc Product Family Tested to Comply With FCC Standards FOR HOME OR OFFICE USE Page 226 Canadian ICES-003 Statement CE Compliance Statement Battery Warning Varning Advarsel! Page Page Index A B C D E F G H I K L M N O P Q R S T U V W X