Page 206 Frequently Asked Questions
I tried to do a modem
HotSync operation,
but it did not
complete
successfully.
Check the following on your computer:
■Make sure your com puter is turned on
and that it does not shut down
automatically as part of an energy-saving
feature.
■Make sure the modem connected to your
computer is turned on and is connec te d
to the outgoing phone line.
■Make sure Modem is checked in the
HotSync Manager menu.
■Make sure the modem you are using with
your organizer has an on-off switch. You r
organizer cannot “wake up” a modem
that has an auto-off feature.
■Make sure the modem is connected
properly to a serial port on your
computer and is connected to the
incoming phone line.
■Confirm that the Setup String in the
Setup dialog box configures your modem
correctly. You may need to select a
different Modem Type or enter a custom
Setup String. Most modems have a Setup
String that causes them to send initial
connection sounds to a speaker. You can
use these sounds to check the modem
connection.
■Confirm that the Speed setting in the
Setup dialog box works for your modem.
■If you have problems using the As Fast
As Possible option or a specific speed, try
using a slower speed.
■Make sure you are not running another
program, such as WinFax, CompuServe,
or America Online that uses the serial
port you selected in the Setup dialog box.
■Make sure your modem resets before you
try again. (Turn off your modem, wait a
minute, then turn it back on.)