Palm Pre Plus Troubleshooting

Chapter 11 : Troubleshooting 163

Troubleshooting

Although we can’t anticipate all the questions you

might have, this chapter provides answers to some of

the most commonly asked questions. For additional

information and answers to other common questions,

visit palm.com/support.

In this chapter

164 For users of other Palm® devices

164 Battery

168 Screen and performance

169 Phone

170 Hands-free devices

171 Synchronizatio n

173 Sending and receiving data in Email, Messaging, and

Web

174 Email

175 Messaging

175 Wi-Fi

175 Web

176 Calendar and Contacts

177 Camera

177 Amazon MP3

177 Transferring information from your computer

178 Backing up and restoring data

179 Updates

179 Transferring information from another Palm®

webOS™ platform phone

179 Third-party applications

180 Making room on your phone

Contents

Main Contents Chapter 1 Welcome Chapter 2 Basics Chapter 3 Data transfer Chapter 4 Phone Chapter 7 Photos, videos, and music Chapter 8 Web and wireless connections Index Chapter 9 Documents Chapter 10 Preferences Welcome Yo ur Pa lm Pre Plus phon e Whats in the box? Hardware Print material Where can I learn more? Page Basics Get to know your phone Chapter2 : Basics 11 Keyboard Tou c h sc r e e n TIP Be careful not to scratch, crush, or apply too much pressure on the Icons in the title bar Page Set up your phone Complete setup Verify your profile What is a Palm profile? Charge the battery Maximize the life of the battery Tu rn th e p ho ne on /o ff Turn the screen on/off Turn wireless services off (airplane mode) Turn wireless services on Turn everything (the screen and wireless services) on/off Use gestures: tap, swipe, drag, flick, pinch Basic gestures Page Page Tex t s el e ct io n g es tu re s Drag and drop Delete a list item Open applications Open an application in Quick Launch Open an application in the Launcher Open an application using search Work with applications Go up one level in an app (back gesture) Display all open applications (Card view) Move among open applications Page Reorder Quick Launch icons Reorder Launcher icons Delete an application Enter and save information Use the keyboard Enter uppercase letters Enter alternate keyboard characters Enter passwords Enter characters from the symbols table Symbols and accented characters Enter information in a field Select items in a list Cut, copy, and paste information Use the Copy All or Select All feature Save information Use the menus Open the application menu Open the connection menu Search to find info and make calls Use universal search Universal search application keywords Search within an application View and respond to notifications Respond to a notification View all your notifications Reorder dashboard items Update the software on your phone Respond to a system software notification Use App catalog to shop for new applications Page Download a free application Buy an application Manage applications Update downloaded applications Set up a billing account Update or delete a billi ng account Copy files between your phone and your computer Copy music, photos, and videos using third-party software Sync personal data using third-party software Delete files from your phone Page Data transfer Data transfer overview How do I get data from my old phone? How do I get data off my computer? About the Data Transfer Assistant Im already using Google, Facebook, and/or Microsoft Exchange I want to keep using my current desktop app and sync with an online account on my phone I dont need to sync, but I do want a copy of my data backed up somewhere besides my phone Id rather sync directly with my computer Phone Make calls Dial using the onscreen dial pad Dial by contact name using universal search Dial using the keyboard Dial using a speed dial Dial by contact name in the Phone application Redial the last number dialed Dial your national emergency number Receive calls Answer a call Silence the ringer on an incoming call Ignore a call Use voicemail Set up voicemail Listen to voicemail messages What can I do during a call? Manage a call End a call Use another application while on a call Page Look up or send a message to a contact Whats my number? View your call history Save a phone number to Contacts Use a phone headset Use a wired headset Set up and use a Bluetooth hands-free device Customize phone settings Show contact matches Enable international dialing Use dialing tones Use dialing shortcuts Set roaming and data usage preferences Enable TTY/TDD Reset the voicemail count Page Email and other messages Email How do I send and receive email on my phone? Merged inboxes in Email Set up email Set up email: Microsoft Exchange ActiveSync (EAS) Set up email when automatic setup fails Enter advanced account settings Change account login settings Delete an email account Create and send an email message Add attachments to a message Save a message as a draft Receive and read email messages Save or share an inline image Open attachments Save attachments Add a contact from an email message Page Show or hide message header details Delete a message Add a signature to outgoing messages View mail folders Add a folder as a favorite Set email preferences Reorder accounts Reply to meeting invitations Send email messages from within another application Messaging What kinds of messages can I send and receive? Work with conversations Switch between messaging accounts in a conversation Switch between Conversations view and Buddies view Create and send a text or multimedia message Use emoticons in a message Receive and view text and multimedia messages Forward a message Copy messages Add a contact from a message View a contacts information from a message Dial a number from a message Delete a message Delete a conversation Turn automatic download of multimedia messages on or off Page Change your online status Change your custom message Change your IM account username and password Delete an IM account Turn messaging notifications on or off Personal information Contacts How do I add names and other info into Contacts? Linked contacts Use Contacts for the first time Create a contact Find a co ntact View, edit, or delete contact information Copy contact details Add a photo to a contact Add a ringtone to a contact Assign a speed dial to a contact Assign a reminder message to a contact Link a contact Unlink a contact Add a contact entry to the Launcher Get in touch with a contact Send Contacts Receive vCards Delete a contact Customize Contacts Manually synchronize Contacts with your online accounts Stop synchronization of Contacts with an online account Calendar How do I get events into Calendar? Layered calendars Use Calendar for the first time Create an event Enter the event location Schedule a repeating event Add an alarm to an event Add a note to an event Create an all-day (untimed) event Change the Calendar display Move around in Calendar Quickly glimpse your schedule Delete an event Respond to an event reminder View meeting participants Customize Calendar Manually synchronize Calendar with your online accounts Stop synchronization of Calendar with an online account Tasks Create a task list Page Check off a task Page Set due dates for all tasks in a list Mark all tasks in a list completed/incomplete Hide or delete all completed tasks in a list Delete a task or a task list Memos Page Delete a memo Email a memo Clock Manage Clock Set an alarm Cancel an alarm Change the alarm volume Calculator Calculator buttons Perfo rm cal culat ions Fac eb oo k Page Photos, videos, and music Camera Tak e a pi ct ur e Review pictures Photos Look at pictures Organize your pictures into albums Add a picture to a contact Save a picture as wallpaper Share a picture Upload a picture to the web Set up an online pictures account on your phone Delete a picture Videos Watch a vide o Use video playback controls Delete a video YouTube Watch a vide o Use video playback controls Find related videos Share a video Music Listen to music Page Use music playback controls Switch the Now Playing display Search for related songs or content Change the order of items in the Now Playing list Remove a song from the Now Playing list Amazon MP3 Sign in to your Amazon account Search for a specific song, album, or artist Browse songs, albums, artists, or genres View artist information View album information and buy an album Preview and buy a song View and work with downloaded items Web and wireless connections Wi-Fi What is a Wi-Fi connection? Why use a Wi-Fi connection? Are there different kinds of Wi-Fi networks? Turn Wi-Fi on and off Connect to a new open network Connect to a new secure network Connect to a previously used network Disconnect from a network Customize connection settings Location Ser vices Web Go to a website Go to a website using search Open another browser Navigate a web page Add a web page to the Launcher Create a bookmark Open a bookmarked page Edit, reorder, or delete a bookmark Return to previously viewed web pages Use links on a web page Download files from the web Customize web browser settings Google Maps VZ Navigator Sign up for VZ Navigator Check local weather conditions Get directions Share location information Find a location or a service Customize VZ Navigator Bluetooth wireless technology What is Bluetooth wireless technology? Turn the Bluetooth feature on/off Make a pairing request to another device Accept a pairing request from another device Connect with a paired device Disconnect from a device Delete a device Rename a device Use your phone as a modem Documents Doc View Open a file Change the display size Find text in a file Page Page Switch among sheets View comments in a spreadsheet Switch among views in a PowerPoint presentation Move around in a presentation PDF View Open a file Move around in a file Change the display size Save a file with a new name Share a file Page Page Preferences Backup Back up your information What information is backed up? Page Update your Palm profile settings Erase your Palm profile data Date & Time Device Info View system information Rename your phone Restart you r phone Erase data and reset your phone Run Quick Tests Run Interactive Tests Change default applications Use Certificate Manager Add a certificate from USB drive storage Region al Settings Language Forma ts Screen & Lock Change screen brightness Set the interval for turning the screen off automatically Change your wallpaper Turn advanced gestures on/off Set options for unlocking the screen Sounds & Ringtones Manage system sounds and notifications Select the ringtone for incoming calls Select a song as a ringtone Download a ringtone Troubleshooting For u sers o f oth er Pal m devices I want to transfer my data from my computer Battery I cant charge the battery I need to replace the battery Page I can't get my screen to turn on after removing and replacing the battery I can't get the back cover off I cant get the back cover back on Screen and performance The screen appears blank An application is not responding to taps Applications are running slower than usual My gestures in the gesture area arent working Phone Signal strength is weak My phone wont connect to the mobile network I see five bars in the signal-strength icon, but I still cant connect to the network The other person hears an echo Hands-free devices I cant make or receive calls using a Bluetooth hands-free device I lost the connection between my phone and my Bluetooth headset I hear static or interference when using my hands-freedevice Some features of my hands-free device dont work with my phone Synchronization What is synchronization? How do I set up synchronization with an online account? I dont want to sync calendar or contact information with my online accountjust email I want to sync with Outlook or Palm Desktop software on my computer I have an Exchange ActiveSync account at work, but my data is not being downloaded to my phone A notification tells me that ActiveSync encountered aproblem on the server A notification tells me that there is not enough free memory to synchronize Sending and receiving data in Email, Messaging, and Web I cant tell if data services are available Email I have problems using my account I have problems sending and receiving email I have problems sending email (IMAP and POP accounts) After I receive messages, older messages disappear from my Inbox Messaging I cant send or receive text or multimedia messages I want to send a video in a multimedia message, but do not see it on the list of items I can attach Wi-Fi I am trying to connect my phone to my Wi-Fi network and need to find the phones MAC address Calendar and Contacts Camera Amazon MP3 I bought a song from Amazon MP3, but it isnt showing up on my phone Transferring information from your computer I bought a song through Amazon MP3 and want to transfer it to my computer Backing up and restoring data Updates I dismissed a system update notification, and now I dont know how to get the update on my phone My phone froze while I was downloading or installing a system update Transferring information from another Palm webOS platform phone Third-party applications Making room on your phone Te r m s Page Page Page Regulatory and Safety Information Page Page 188 Regu latory and Safety Information Page Page Page Page Specifications Specifications Page Page Online accounts available for webOS phones Index