
164 Chapter 11 : Troubleshooting
For u sers o f oth er Pal m® devicesI want to transfer my data from my computer
If you previously synchronized data from a Palm® smartphone—such as 
contacts or calendar events—with a desktop organizer such as Palm® 
Desktop by ACCESS or Microsoft Outlook®, you can do a one-way transfer 
of that data from the desktop organizer to your Palm® Pre™ Plus phone.
IMPORTANT If your desktop Outlook synchronizes with an Exchange server 
using Microsoft Exchange ActiveSync, you cannot do a one-way transfer of that 
Outlook data to your phone. Instead, set up your Exchange account to synchronize 
with your phone (see How do I add names and other info into Contacts?, How do 
I get events into Calendar?, or How do I send and receive email on my phone?).
Windows: You can transfer contacts, calendar events, tasks, and memos/
notes from Palm Desktop software by ACCESS version 6.2 and Microsoft 
Outlook  2003 or l ater. If yo u don't h ave Palm D esktop ve rsion 6.2 , downl oad 
it for free from palm.com/support.
Mac: You can transfer contacts, calendar events, and tasks from Address 
Book, iCal, and Palm Desktop software by ACCESS version 6.2. If you don't 
have Palm Desktop  version 6.2, down load it from palm.com/support.
NOTE You can transfer data from Palm Desktop and Outlook on your Windows 
computer, and from Address Book and iCal on your Mac computer, even if you 
never synchronized with a Palm smartphone.
For instructions on doing a one-time, one-way data transfer, see Data 
transfer. For more detailed information, go to palm.com/migrate-pre.
BatteryWARNING Use only batteries and chargers that are approved by Palm with your 
phone. Failure to use a battery or charger approved by Palm may increase the risk 
that your phone will overheat, catch fire, or explode, resulting in property damage, 
serious bodily injury, or death. Use of unapproved third-party power supply 
accessories may damage the device and void the Limited Warranty for the 
product.
I can’t charge the battery
•If you’re using a new battery or a new charger, make sure the battery and 
charger are approved by Palm for use with your phone. Failure to use an 
approved battery or charger may prevent your phone from turning on or 
charging.
•If you’re using an existing, approved battery, the battery may have reached 
the end of its useful life and needs to be replaced. See I need to replace the 
battery for details. 
I need to replace the battery
Your Pre Plus phone comes with a replaceable battery. Be sure to use a 
battery that is approved by Palm and that is compatible with your phone. 
Failure to use the proper battery may result in personal injury or product 
damage, and it voids your phone warranty.
NOTE Please dispose of the old battery properly.
1If the USB cable is attached to the phone, disconnect the USB cable.
2If a wired headset is attached to the phone, disconnect the headset.