168 Chapter 11 : Troubleshooting
2Slide out the keyboard (see Slide out the keyboard), and then press the
two clasps (c) at the bottom corners.
Screen and performance

The screen appears blank

To save power, the screen dims automatically after a period of inactivity, and
then turns off.
If you have inserted or replaced the battery, you need to press and hold
power until you see the Palm logo on the screen. Otherwise, follow
these steps in sequence if you see a blank screen:
1To brighten the screen if it has dimmed, tap the screen.
2To turn on the screen, do one of the following:
•Press power . Drag up to unlock the screen.
•Slide out the keyboard.
•If the keyboard is out, press any key.
3Look closely at the screen. If you can see a dim image, try adjusting the
screen brightness (see Change screen brightness).
4If the problem persists, connect your phone to the AC charger (see
Charge the battery). If you see a dim image, try to restart your phone
(see Restart your p hone).
5If that doesn’t work, press and hold power and slide the ringer
switch three times to restart your phone. Please be patient while your
phone starts up.

An application is not responding to taps

Try the following steps in sequence:
1Open Device Info and restart your phone (see Restart you r
phone).
2If the screen does not respond to taps at all, press and hold power
and slide the ringer switch three times to restart your phone. Please
be patient while your phone starts up.

Applications are running slower than usual

TIP Be sure that any third-party applications you install are compatible with the
Palm® webOS™ platform. Applications written for earlier Palm smartphones using
the operating system or Windows Mobile are not compatible with your Pre Plus
phone. If you can try a free version of the software before purchasing it, you can
test it first to make sure it works properly. In App Catalog, you can purchase the
Classic application from MotionApps to run Palm OS applications on your Pre Plus
phone.