Common Questions
If you have a problem with your Palm® Wi-Fi card, review the questions in this section.
If you are still having problems, contact Technical Support by going to www.palm.com/support.
Why can’t I make a wireless connection?
•Your Wi-Fi card is designed to connect to a wireless access point. Consult your wireless access point manual and the manufacturer website for troubleshooting information regarding your wireless access point.
•Most corporate networks have security policies that require special setup procedures. Contact your IT administrator for information.
Why can’t I make a wireless connection when traveling internationally?
Your Wi-Fi card operates in the Industry Scientific and Medical (ISM) band and supports channels 1 through 11. In countries where channels 12 through 14 are also used, you may encounter access points using only these channels and be unable to make a wireless connection. For information on which channels are supported in other countries, see the documentation on the CD included with the Wi-Fi card.
