Check item

Remedy

The contact lenses may have not been on the appropriate position.

You may have been wearing colour contact lenses.

If a lens has slipped off the eye's corneal surface, the contact edge may hide the iris images. That may cause invalid recognition. In this case, move the contact lens back to the corneal surface by blinking.

Depending on the lens colour, recognition may be invalid.

Cases of Enrollment/Recognition Failure

You have closed your eyes or not opened your eyes widely during capturing.

You were wearing sunglasses whose lens colour is too deep to be captured

Smudges were sticking on the glasses.

You were not looking at the mirror during capturing.

Your position is too near or too far from the iris camera to be captured.

When you come within approx. 50 cm {1.64 ft.} of the iris camera, the guidance will start. The recognition range between the eyes and mirror is approx. 30 cm to 40 cm {0.98 ft. to 1.32 ft.}.

Before Requesting for Repair

Check to see the following before requesting for repair.

Do not attempt anything other than the described actions herein.

If the trouble cannot be corrected even after checking and trying remedy, contact your dealer.

Problem

Check item

 

• Power may not be supplied to the iris

The live indicator does not light

camera.

up.

• The indicator is set not to light up by the

 

administration software.

Your iris data may not be enrolled in the iris camera.

You may not have passed your card correctly through the card reader (if a card reader is used).

Enrollment/Recognition is invalid.

A smudge may be on the front panel or the panel may be damaged.

Remedy

Refer to system administrators.

Refer to system administrators.

Refer to p. 9.

(If the front panel needs replacement, refer to service personnel.)

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Panasonic BM-ET300AE operating instructions Before Requesting for Repair, Cases of Enrollment/Recognition Failure

BM-ET300AE specifications

The Panasonic BM-ET300AE is a sophisticated and versatile laser printer that is designed to cater to various printing needs in both home and office environments. With its cutting-edge features and robust performance, it stands out as a reliable choice for individuals and businesses looking for high-quality printing solutions.

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