Problem | Check item |
Remedy
Enrollment/Recognition is invalid.
Voice guidance is not heard.
None of the guide indicator and result indicator light up.
Buzzer sound is heard and all of the guide indicator and result indicator are blinking.
The ellipse symbol at the centre of the guide indicator is lighting, but the iris camera does not work.
•You may not have opened your eyes widely during capturing.
•You may have been looking above or below the mirror.
•You may have moved quickly during capturing.
•Light has been reflecting on the glasses.
•The contact lenses may have not been in the appropriate position.
•You may have been wearing colour contact lenses.
In the following cases, the recognition/ enrollment will fail.
•You have closed your eyes or not opened your eyes widely enough during capturing.
•You were wearing sunglasses whose lens colour is too deep to be captured.
•Smudges were on the glasses.
•You were not looking at the mirror during capturing.
•Your position is too near or too far from the iris camera to be captured.
•The audio level of voice guidance may be set to the minimum.
•The voice guidance may be set to "Mute" by the administration software.
•The iris data may be being distributed to the iris camera. /The iris camera may be being reset. The operation of the iris camera will be available after waiting for a while. (In the maximum case, it takes approx. 2 minutes.)
•If the camera still cannot be operable, the operation of the camera will be stopped by the settings of the administration software.
The "tamper detection" mode is activated.
The iris camera may be set to the "enrollment" mode.
Refer to pp. 20, 21 to 23, and 30 to 31.
Refer to system administra- tors.
Refer to system administra- tors.
Refer to system administrators.
Refer to system administrators.
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