Troubleshooting (Basic)
Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the “Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact
Panasonic Technical Support ( | page 34). You can also check the computer’s status in the PC Information Viewer | |||||
( | Reference Manual “Troubleshooting (Advanced)”). |
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| Starting Up |
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Cannot start up. |
| Connect the AC adaptor. |
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The power indicator or bat- |
| Insert a fully charged battery. |
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tery indicator is not lit. |
| Remove the battery pack and the AC adaptor, then connect them again. | ||||
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| If a device is connected to the USB port, disconnect the device, or set [USB Port] or | |||
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| [Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility. | |||
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| If a device is connected to the ExpressCard slot, disconnect the device, or set | |||
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| [ExpressCard Slot] to [Disable] in the [Advanced] menu of the Setup Utility. | |||
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| Press Fn + F8 to turn off the concealed mode. | |||
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The power is turned on but |
| The computer is warming up before start up. Wait for the computer to start up (takes up | ||||
“Warming up the system (up |
| to 30 minutes). If, “Cannot warm up the system” is displayed, the computer failed to warm | ||||
to 30 minutes)” appears. |
| up and does not start. In this case, turn off the computer, leave it in an environment of | ||||
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| 5 °C {41 °F} or higher temperature for about an hour, and then turn on the power again. | |||
Cannot turn on the computer. |
| Leave it in an environment of 5 °C {41 °F} or higher temperature for about an hour, then | ||||
The computer does not re- |
| turn on the power again. |
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sume from sleep |
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( | )/standby |
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(The power indicator blinks |
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quickly in green.) |
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| Slide and hold the power switch for four seconds or longer to shut down the computer | |||
The computer does not |
| forcibly. (Data not saved will be lost.) Then disable the screen saver. | ||||
enter sleep mode while the |
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screen saver is running. (The |
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screen stays black.) |
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You have forgotten the pass- |
| Supervisor Password or User Password: Contact Panasonic Technical Support ( page | ||||
word. |
| 34). |
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| Administrator password: |
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| If you have a password reset disk, you can reset the administrator password. Set the | |||
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| disk and enter any wrong password, then follow the | |||
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| new password. |
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| If you do not have a password reset disk, reinstall ( page 21) and set up Windows, | |||
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| and then set a new password. |
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“Remove disks or other |
| A floppy disk is in the drive and it does not contain system startup information. Remove | ||||
media. Press any key to |
| the floppy disk and press any key. | ||||
restart” or a similar message |
| If a device is connected to the USB port, disconnect the device, or set [USB Port] or | ||||
appears. |
| [Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility. | ||||
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| If a device is connected to the ExpressCard slot, disconnect the device, or set | |||
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| [ExpressCard Slot] to [Disable] in the [Advanced] menu of the Setup Utility. | |||
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| If the problem persists after removing the disk, it may be a hard disk failure. Contact | |||
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| Panasonic Technical Support ( | page 34). | ||
Windows startup and opera- |
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| in the Setup Utility ( | Reference Manual “Setup Utility”) to return the | |
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tion is slow. |
| Setup Utility settings (excluding the passwords) to the default values. Start the Setup | ||||
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| Utility and make the settings again. (Note that the processing speed depends on the ap- | |||
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| plication software, so this procedure may not make Windows faster.) | |||
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| If you installed a resident software after purchase, turn off the residence. | |||
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| Disable Indexing Service in the following menu. | |
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| Click [start] - [Search] - [Change preferences] - [With Indexing Service (for faster local | |||
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| service)]. |
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Troubleshooting
23
