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RCA TM580 General SpeedTouch Troubleshooting, SpeedTouch does not work SpeedTouch unreachable

Models: TM580

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Chapter 6

Troubleshooting

6.1 General SpeedTouch™ Troubleshooting

SpeedTouch™ does not work

SpeedTouch™ unreachable

If none of the LEDs light up, make sure that:

The SpeedTouch™ is plugged into a power socket outlet.

You are using the correct power supply for your SpeedTouch™ device, that is 15V AC.

The power on the SpeedTouch™ is turned on via the push button on the back panel.

In case your SpeedTouch™ is unreachable due to misconfiguration, you might consider a hardware reset to factory defaults as described in “6.3 Reset to Factory Defaults” on page 115.

!	However, note that resetting the SpeedTouch™ to its factory settings will
	revoke all the changes you made to the configuration.

Poor SpeedTouch™ Make sure that the SpeedTouch™ is installed and configured as instructed in the performance Installation and Setup Guide or as instructed by the Service Provider.

108	E-DOC-CTC-20050429-0102 v1.0

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RCA TM580 manual General SpeedTouch Troubleshooting, SpeedTouch does not work SpeedTouch unreachable

Contents

SpeedTouch580 Page SpeedTouch 580 Document Information CopyrightTrademarks Contents SpeedTouch Web Interface Software Upgrade UPnP on Windows XP Systems 113 Reset to Factory Defaults 115 About this User’s Guide About this User’s Guide Your SpeedTouch SpeedTouch Features Hardware Specifications Software FeaturesHardware Specifications Software Features Chapter Indicator Description Name Colour State SpeedTouch LED BehaviourIndicator Description Name LED Status Ethernet LEDsHow to Access your SpeedTouch Access Method Can be used toAccess via the Web Interface For more information, see Quote site command on Access via CLICommand Line Interface CLI Select All Programs Accessories Command Prompt Username AdministratorFile Transfer Protocol FTP Access via FTPOpen a Command Prompt window Common FTP commands Command You can use toHome/doejohn1$ftp 192.168.1.254 Connected to Disabling remote access Remote AssistanceChapter Local Network Setup Menu select Home Network DevicesWired Ethernet For more information, see Device settings onSystem requirements USBSupported operating systems Windows Found New Hardware Wizard appears Wireless Ethernet Wireless Basics Regulatory Domain Allowed Radio ChannelsAntennas Connecting First-time Wireless Clients Wireless Security onWireless Network Connection window appears Click Connect AnywayWireless device settings Wireless Security Access Control List ACLChapter Connecting Additional Wireless Clients Click Configure Select Allowed on Wlan and click ApplyRegistering clients via association button Extending the Range of Your Wireless Network Chapter Internet Connectivity Dial-In Clients See 3.1 SpeedTouch Web Pages on page 37 to proceed SpeedTouch Web Pages Terminating an Internet session IGD Control Agent Starting an InternetSession Control onInternet connection status Terminating an Internet session Prerequisites Configuring a broadband connection MS Windows XP BroadBand ConnectionChapter Starting a broadband Internet session Network and Dial-up connections YourISPTerminating a broadband Internet session Click DisconnectClick Apply Now Mac OS X PPPoE Dial-in ClientOn the Apple menu, click System Preferences Chapter SpeedTouch Web Interface IntroductionSpeedTouch DocumentationNavigation Menu Language Bar Navigation Bar Notification Area TasksMenu Collapsing and expanding the menuSpeedTouch ToolboxLanguage Bar Navigation Bar Notification Area Tasks SpeedTouch Broadband Connection Toolbox Home Network HomeSpeedTouch home Information Configuration Event Logs Update SpeedTouchInformation SpeedTouch Easy Setup Pick a task... list, click Set upAccessing the Restart RestartRestarting your SpeedTouch Pick a task... list, click RestartConfiguration Backup & Restore Accessing the Backup & RestoreSaving your current configuration Restoring a previously saved configurationReset to Factory Defaults Indicator Description Event LogsUpdate Updating the SpeedTouch system softwareBroadband Connection menu Internet ServicesBroadband Connection Connectivity Check Click Check ConnectivityDSL Connection Internet Services Internet Service Settings Accessing the InternetService Settings On the Broadband Connection menu click Internet ServicesToolbox Username Password URLGame & Application Sharing Accessing the Defined Games & Applications Defined Games & ApplicationsAccessing the Game or Application Definition Overview Configure UnderGame or Application Definition Adding a Port Translation ruleNew Game or Application Parental Control Allow is selected under Action for Unknown Sites Block is selected under Action for Unknown SitesClick Allow in the Action list Under Content Based Filtering you are able toClick Redirect in the Action list Accessing this page Proceed as follows Web Filtering ActivationWeb Filtering Activation Standard license activation Click StandardContent Level Icon DescriptionNew Content Level Content level creation Proceed as followsContent level configuration Content level definition Under Pick a task..., click Create a new content levelChapter Firewall HighIntrusion Detection On the Dynamic DNS page, click Configure Dynamic DNSUser Management On the Toolbox menu, click User Management Accessing the User Edit Editing a user accountEdit User User Change Default UserChanging the default Add User Interfaces Home NetworkDevices Devices Connection Sharing Device SettingsAccessing the device settings Overview Assign Public IP Server, as described in 4.5.2 Game & Application Sharing onWireless Device Settings Accessing the wireless device settings OverviewPoint settings Access Point SettingsAccessing the Access Broadcast Network Name Allow New DevicesEncryption Bits, AlphanumericSelect WPA-PSK Encryption New stations are allowed automaticallyNew stations are allowed via registration New stations are not allowedUnder Pick a task..., click Scan for wireless accesspoints Configuring WDSAccessing the WDS SpeedTouch configuration Interfaces Under IP Addresses Interface SettingsAssigning a new IP address to the SpeedTouch On the Home Network menu, click Interfaces Accessing the Dhcp PoolDhcp Pool Dhcp Pool 102 Software Upgrade System software upgradesSee Upgrade procedure on page 105 to continue Upgrade Wizard on Setup CDIntroduction Starting the Upgrade Wizard 105 106 System software downgradeTroubleshooting General SpeedTouch Troubleshooting SpeedTouch does not work SpeedTouch unreachableWired Ethernet Troubleshooting LAN LED does not light upWireless Ethernet Troubleshooting Not able to connect wireless clientsUpgrade Troubleshooting Upgrade via Setup CD 112UPnP on Windows XP Systems 114 Adding IGD Discovery ControlResetting your SpeedTouch Hardware reset Software reset116 Page Need more help?