Troubleshooting | RCA TM580 manual

Chapter 6

Troubleshooting

6 Troubleshooting

Introduction This chapter suggest solutions for problems you may encounter while installing or configuring your SpeedTouch™.

If the suggestions do not resolve the problem, look at the support pages on http:// www.speedtouch.com/support or contact your service provider.

For Internet connection troubleshooting, refer to the provided Installation and Setup Guide.

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RCA TM580 manual Troubleshooting

Contents

SpeedTouch580 Page SpeedTouch 580 Trademarks CopyrightDocument Information Contents SpeedTouch Web Interface Software Upgrade UPnP on Windows XP Systems 113 Reset to Factory Defaults 115 About this User’s Guide About this User’s Guide Your SpeedTouch Hardware Specifications Software Features SpeedTouch Features Hardware Specifications Software Features Chapter SpeedTouch LED Behaviour Indicator Description Name Colour State Ethernet LEDs Indicator Description Name LED Status Access Method Can be used to How to Access your SpeedTouch Access via the Web Interface Command Line Interface CLI Access via CLIFor more information, see Quote site command on Username Administrator Select All Programs Accessories Command Prompt Open a Command Prompt window Access via FTPFile Transfer Protocol FTP Command You can use to Common FTP commands Home/doejohn1$ftp 192.168.1.254 Connected to Remote Assistance Disabling remote access Chapter Menu select Home Network Devices Local Network Setup For more information, see Device settings on Wired Ethernet Supported operating systems USBSystem requirements Windows Found New Hardware Wizard appears Wireless Ethernet Regulatory Domain Allowed Radio Channels Wireless Basics Antennas Wireless Security on Connecting First-time Wireless Clients Click Connect Anyway Wireless Network Connection window appears Wireless device settings Access Control List ACL Wireless Security Chapter Click Configure Select Allowed on Wlan and click Apply Connecting Additional Wireless Clients Registering clients via association button Extending the Range of Your Wireless Network Chapter Internet Connectivity Dial-In Clients See 3.1 SpeedTouch Web Pages on page 37 to proceed SpeedTouch Web Pages Terminating an Internet session Control on IGD Control AgentStarting an Internet Session Internet connection status Terminating an Internet session MS Windows XP BroadBand Connection Prerequisites Configuring a broadband connection Chapter Network and Dial-up connections YourISP Starting a broadband Internet session Click Disconnect Terminating a broadband Internet session On the Apple menu, click System Preferences Mac OS X PPPoE Dial-in ClientClick Apply Now Chapter Documentation SpeedTouch Web InterfaceIntroduction SpeedTouch Menu Language Bar Navigation Bar Notification Area Tasks Navigation Toolbox MenuCollapsing and expanding the menu SpeedTouch Language Bar Navigation Bar Notification Area Tasks SpeedTouch home HomeSpeedTouch Broadband Connection Toolbox Home Network SpeedTouch Information Configuration Event Logs Update Information Pick a task... list, click Set up SpeedTouch Easy Setup Pick a task... list, click Restart Accessing the RestartRestart Restarting your SpeedTouch Configuration Restoring a previously saved configuration Backup & RestoreAccessing the Backup & Restore Saving your current configuration Reset to Factory Defaults Event Logs Indicator Description Updating the SpeedTouch system software Update Broadband Connection Internet ServicesBroadband Connection menu Click Check Connectivity Connectivity Check DSL Connection Internet Services On the Broadband Connection menu click Internet Services Internet Service SettingsAccessing the Internet Service Settings Toolbox URL Username Password Game & Application Sharing Defined Games & Applications Accessing the Defined Games & Applications Adding a Port Translation rule Accessing the Game or Application Definition OverviewConfigure Under Game or Application Definition New Game or Application Parental Control Block is selected under Action for Unknown Sites Allow is selected under Action for Unknown Sites Click Redirect in the Action list Under Content Based Filtering you are able toClick Allow in the Action list Click Standard Accessing this page Proceed as followsWeb Filtering Activation Web Filtering Activation Standard license activation Icon Description Content Level Under Pick a task..., click Create a new content level New Content LevelContent level creation Proceed as follows Content level configuration Content level definition Chapter High Firewall Intrusion Detection Dynamic DNS On the Dynamic DNS page, click Configure User Management Edit User Accessing the User Edit Editing a user accountOn the Toolbox menu, click User Management Changing the default Change Default UserUser Add User Devices Home NetworkInterfaces Devices Accessing the device settings Overview Device SettingsConnection Sharing Server, as described in 4.5.2 Game & Application Sharing on Assign Public IP Accessing the wireless device settings Overview Wireless Device Settings Accessing the Access Access Point SettingsPoint settings Bits, Alphanumeric Broadcast Network NameAllow New Devices Encryption New stations are not allowed Select WPA-PSK EncryptionNew stations are allowed automatically New stations are allowed via registration Accessing the WDS SpeedTouch configuration Configuring WDSUnder Pick a task..., click Scan for wireless accesspoints Interfaces Assigning a new IP address to the SpeedTouch Interface SettingsUnder IP Addresses Dhcp Pool Accessing the Dhcp PoolOn the Home Network menu, click Interfaces Dhcp Pool 102 System software upgrades Software Upgrade Introduction Starting the Upgrade Wizard Upgrade Wizard on Setup CDSee Upgrade procedure on page 105 to continue 105 System software downgrade 106 Troubleshooting SpeedTouch does not work SpeedTouch unreachable General SpeedTouch Troubleshooting LAN LED does not light up Wired Ethernet Troubleshooting Not able to connect wireless clients Wireless Ethernet Troubleshooting Upgrade Troubleshooting 112 Upgrade via Setup CD UPnP on Windows XP Systems Adding IGD Discovery Control 114 Hardware reset Software reset Resetting your SpeedTouch 116 Page Need more help?