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RCA TM580 manual Troubleshooting

Models: TM580

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Chapter 6

Troubleshooting

6 Troubleshooting

Introduction This chapter suggest solutions for problems you may encounter while installing or configuring your SpeedTouch™.

If the suggestions do not resolve the problem, look at the support pages on http:// www.speedtouch.com/support or contact your service provider.

For Internet connection troubleshooting, refer to the provided Installation and Setup Guide.

E-DOC-CTC-20050429-0102 v1.0	107

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RCA TM580 manual Troubleshooting

Contents

SpeedTouch580 Page SpeedTouch 580 Trademarks CopyrightDocument Information Contents SpeedTouch Web Interface Software Upgrade UPnP on Windows XP Systems 113 Reset to Factory Defaults 115 About this User’s Guide About this User’s Guide Your SpeedTouch Hardware Specifications Software Features SpeedTouch FeaturesHardware Specifications Software Features Chapter SpeedTouch LED Behaviour Indicator Description Name Colour StateEthernet LEDs Indicator Description Name LED StatusAccess Method Can be used to How to Access your SpeedTouchAccess via the Web Interface Command Line Interface CLI Access via CLIFor more information, see Quote site command on Username Administrator Select All Programs Accessories Command PromptOpen a Command Prompt window Access via FTPFile Transfer Protocol FTP Command You can use to Common FTP commandsHome/doejohn1$ftp 192.168.1.254 Connected to Remote Assistance Disabling remote accessChapter Menu select Home Network Devices Local Network SetupFor more information, see Device settings on Wired EthernetSupported operating systems USBSystem requirements Windows Found New Hardware Wizard appears Wireless Ethernet Regulatory Domain Allowed Radio Channels Wireless BasicsAntennas Wireless Security on Connecting First-time Wireless ClientsClick Connect Anyway Wireless Network Connection window appearsWireless device settings Access Control List ACL Wireless SecurityChapter Click Configure Select Allowed on Wlan and click Apply Connecting Additional Wireless ClientsRegistering clients via association button Extending the Range of Your Wireless Network Chapter Internet Connectivity Dial-In Clients See 3.1 SpeedTouch Web Pages on page 37 to proceed SpeedTouch Web Pages Terminating an Internet session Control on IGD Control AgentStarting an Internet SessionInternet connection status Terminating an Internet session MS Windows XP BroadBand Connection Prerequisites Configuring a broadband connectionChapter Network and Dial-up connections YourISP Starting a broadband Internet sessionClick Disconnect Terminating a broadband Internet sessionOn the Apple menu, click System Preferences Mac OS X PPPoE Dial-in ClientClick Apply Now Chapter Documentation SpeedTouch Web InterfaceIntroduction SpeedTouchMenu Language Bar Navigation Bar Notification Area Tasks NavigationToolbox MenuCollapsing and expanding the menu SpeedTouchLanguage Bar Navigation Bar Notification Area Tasks SpeedTouch home HomeSpeedTouch Broadband Connection Toolbox Home Network SpeedTouch Information Configuration Event Logs UpdateInformation Pick a task... list, click Set up SpeedTouch Easy SetupPick a task... list, click Restart Accessing the RestartRestart Restarting your SpeedTouchConfiguration Restoring a previously saved configuration Backup & RestoreAccessing the Backup & Restore Saving your current configurationReset to Factory Defaults Event Logs Indicator DescriptionUpdating the SpeedTouch system software UpdateBroadband Connection Internet ServicesBroadband Connection menu Click Check Connectivity Connectivity CheckDSL Connection Internet Services On the Broadband Connection menu click Internet Services Internet Service SettingsAccessing the Internet Service SettingsToolbox URL Username PasswordGame & Application Sharing Defined Games & Applications Accessing the Defined Games & ApplicationsAdding a Port Translation rule Accessing the Game or Application Definition OverviewConfigure Under Game or Application DefinitionNew Game or Application Parental Control Block is selected under Action for Unknown Sites Allow is selected under Action for Unknown SitesClick Redirect in the Action list Under Content Based Filtering you are able toClick Allow in the Action list Click Standard Accessing this page Proceed as followsWeb Filtering Activation Web Filtering Activation Standard license activationIcon Description Content LevelUnder Pick a task..., click Create a new content level New Content LevelContent level creation Proceed as follows Content level configuration Content level definitionChapter High FirewallIntrusion Detection Dynamic DNS On the Dynamic DNS page, click ConfigureUser Management Edit User Accessing the User Edit Editing a user accountOn the Toolbox menu, click User Management Changing the default Change Default UserUser Add User Devices Home NetworkInterfaces Devices Accessing the device settings Overview Device SettingsConnection Sharing Server, as described in 4.5.2 Game & Application Sharing on Assign Public IPAccessing the wireless device settings Overview Wireless Device SettingsAccessing the Access Access Point SettingsPoint settings Bits, Alphanumeric Broadcast Network NameAllow New Devices EncryptionNew stations are not allowed Select WPA-PSK EncryptionNew stations are allowed automatically New stations are allowed via registrationAccessing the WDS SpeedTouch configuration Configuring WDSUnder Pick a task..., click Scan for wireless accesspoints Interfaces Assigning a new IP address to the SpeedTouch Interface SettingsUnder IP Addresses Dhcp Pool Accessing the Dhcp PoolOn the Home Network menu, click Interfaces Dhcp Pool 102 System software upgrades Software UpgradeIntroduction Starting the Upgrade Wizard Upgrade Wizard on Setup CDSee Upgrade procedure on page 105 to continue 105 System software downgrade 106Troubleshooting SpeedTouch does not work SpeedTouch unreachable General SpeedTouch TroubleshootingLAN LED does not light up Wired Ethernet TroubleshootingNot able to connect wireless clients Wireless Ethernet TroubleshootingUpgrade Troubleshooting 112 Upgrade via Setup CDUPnP on Windows XP Systems Adding IGD Discovery Control 114Hardware reset Software reset Resetting your SpeedTouch116 Page Need more help?