Remote Assistance, Disabling remote access | RCA TM580 manual

Chapter 1

Your SpeedTouch™

1.3.4 Remote Assistance

Remote access You can make your SpeedTouch accessible from the Internet with regard to remote support. This way, you can allow your helpdesk to access your SpeedTouch™ remotely.

Enabling remote access To enable remote assistance:

1Go to the SpeedTouch™ pages, as described in “1.3.1 Access via the Web Interface” on page 11.

2In the menu select Toolbox > Remote Assistance.

3Click Enable Remote Assistance.

4Provide the following parameters to your helpdesk:

URL (the HTTPS link)

User name

Password

Disabling remote access

5Your ISP is now able to access your SpeedTouch™ via the secure HTTPs link in combination with the provided certificate (a secure authentication mechanism).

For security reasons, after 20 minutes of inactivity, or on reboot, Remote Assistance will be automatically disabled.

To disable remote assistance:

1Go to the SpeedTouch™ pages, as described in “1.3.1 Access via the Web Interface” on page 11.

2In the menu select Toolbox > Remote Assistance.

3Click Disable Remote Assistance.

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RCA TM580 manual Remote Assistance, Disabling remote access

Contents

SpeedTouch580 Page SpeedTouch 580 Trademarks CopyrightDocument Information Contents SpeedTouch Web Interface Software Upgrade UPnP on Windows XP Systems 113 Reset to Factory Defaults 115 About this User’s Guide About this User’s Guide Your SpeedTouch Hardware Specifications Software Features SpeedTouch Features Hardware Specifications Software Features Chapter SpeedTouch LED Behaviour Indicator Description Name Colour State Ethernet LEDs Indicator Description Name LED Status Access Method Can be used to How to Access your SpeedTouch Access via the Web Interface Command Line Interface CLI Access via CLIFor more information, see Quote site command on Username Administrator Select All Programs Accessories Command Prompt Open a Command Prompt window Access via FTPFile Transfer Protocol FTP Command You can use to Common FTP commands Home/doejohn1$ftp 192.168.1.254 Connected to Remote Assistance Disabling remote access Chapter Menu select Home Network Devices Local Network Setup For more information, see Device settings on Wired Ethernet Supported operating systems USBSystem requirements Windows Found New Hardware Wizard appears Wireless Ethernet Regulatory Domain Allowed Radio Channels Wireless Basics Antennas Wireless Security on Connecting First-time Wireless Clients Click Connect Anyway Wireless Network Connection window appears Wireless device settings Access Control List ACL Wireless Security Chapter Click Configure Select Allowed on Wlan and click Apply Connecting Additional Wireless Clients Registering clients via association button Extending the Range of Your Wireless Network Chapter Internet Connectivity Dial-In Clients See 3.1 SpeedTouch Web Pages on page 37 to proceed SpeedTouch Web Pages Terminating an Internet session Starting an Internet IGD Control AgentSession Control on Internet connection status Terminating an Internet session MS Windows XP BroadBand Connection Prerequisites Configuring a broadband connection Chapter Network and Dial-up connections YourISP Starting a broadband Internet session Click Disconnect Terminating a broadband Internet session On the Apple menu, click System Preferences Mac OS X PPPoE Dial-in ClientClick Apply Now Chapter Introduction SpeedTouch Web InterfaceSpeedTouch Documentation Menu Language Bar Navigation Bar Notification Area Tasks Navigation Collapsing and expanding the menu MenuSpeedTouch Toolbox Language Bar Navigation Bar Notification Area Tasks SpeedTouch home HomeSpeedTouch Broadband Connection Toolbox Home Network SpeedTouch Information Configuration Event Logs Update Information Pick a task... list, click Set up SpeedTouch Easy Setup Restart Accessing the RestartRestarting your SpeedTouch Pick a task... list, click Restart Configuration Accessing the Backup & Restore Backup & RestoreSaving your current configuration Restoring a previously saved configuration Reset to Factory Defaults Event Logs Indicator Description Updating the SpeedTouch system software Update Broadband Connection Internet ServicesBroadband Connection menu Click Check Connectivity Connectivity Check DSL Connection Internet Services Accessing the Internet Internet Service SettingsService Settings On the Broadband Connection menu click Internet Services Toolbox URL Username Password Game & Application Sharing Defined Games & Applications Accessing the Defined Games & Applications Configure Under Accessing the Game or Application Definition OverviewGame or Application Definition Adding a Port Translation rule New Game or Application Parental Control Block is selected under Action for Unknown Sites Allow is selected under Action for Unknown Sites Click Redirect in the Action list Under Content Based Filtering you are able toClick Allow in the Action list Web Filtering Activation Accessing this page Proceed as followsWeb Filtering Activation Standard license activation Click Standard Icon Description Content Level Content level creation Proceed as follows New Content LevelContent level configuration Content level definition Under Pick a task..., click Create a new content level Chapter High Firewall Intrusion Detection Dynamic DNS On the Dynamic DNS page, click Configure User Management Edit User Accessing the User Edit Editing a user accountOn the Toolbox menu, click User Management Changing the default Change Default UserUser Add User Devices Home NetworkInterfaces Devices Accessing the device settings Overview Device SettingsConnection Sharing Server, as described in 4.5.2 Game & Application Sharing on Assign Public IP Accessing the wireless device settings Overview Wireless Device Settings Accessing the Access Access Point SettingsPoint settings Allow New Devices Broadcast Network NameEncryption Bits, Alphanumeric New stations are allowed automatically Select WPA-PSK EncryptionNew stations are allowed via registration New stations are not allowed Accessing the WDS SpeedTouch configuration Configuring WDSUnder Pick a task..., click Scan for wireless accesspoints Interfaces Assigning a new IP address to the SpeedTouch Interface SettingsUnder IP Addresses Dhcp Pool Accessing the Dhcp PoolOn the Home Network menu, click Interfaces Dhcp Pool 102 System software upgrades Software Upgrade Introduction Starting the Upgrade Wizard Upgrade Wizard on Setup CDSee Upgrade procedure on page 105 to continue 105 System software downgrade 106 Troubleshooting SpeedTouch does not work SpeedTouch unreachable General SpeedTouch Troubleshooting LAN LED does not light up Wired Ethernet Troubleshooting Not able to connect wireless clients Wireless Ethernet Troubleshooting Upgrade Troubleshooting 112 Upgrade via Setup CD UPnP on Windows XP Systems Adding IGD Discovery Control 114 Hardware reset Software reset Resetting your SpeedTouch 116 Page Need more help?