112, Upgrade via Setup CD | RCA TM580 manual

Chapter 6

Troubleshooting

Upgrade via Setup CD

112

If the Upgrade Wizard in step 4, as described in “ Upgrade procedure” on page 105, does not find any SpeedTouch™ on the network, an error window will appear, stating your SpeedTouch™ has not been found.

In this case check that:

The SpeedTouch™ is turned on and fully initialised. Your PC is correctly connected to the SpeedTouch™.

Your PC has a valid IP address. To check this in MS Windows:

1In the Windows task bar, click Start.

2Select Run...

3Type cmd in the Open field.

4Click OK. A black window will appear with a flashing cursor.

5Type ipconfig and then press Enter.

6Verify that your computer has a valid IP address, that is any address but 0.0.0.0.

No dedicated firewall device or router is placed between your PC and the SpeedTouch™.

No personal firewall software is running on your PC.

To repeat the search for your SpeedTouch™, click Back or restart the wizard. As soon as the wizard finds your SpeedTouch™, you can continue with the Upgrade Wizard.

E-DOC-CTC-20050429-0102 v1.0

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RCA TM580 manual 112, Upgrade via Setup CD

Contents

SpeedTouch580 Page SpeedTouch 580 Copyright TrademarksDocument Information Contents SpeedTouch Web Interface Software Upgrade UPnP on Windows XP Systems 113 Reset to Factory Defaults 115 About this User’s Guide About this User’s Guide Your SpeedTouch SpeedTouch Features Hardware Specifications Software Features Hardware Specifications Software Features Chapter Indicator Description Name Colour State SpeedTouch LED Behaviour Indicator Description Name LED Status Ethernet LEDs How to Access your SpeedTouch Access Method Can be used to Access via the Web Interface Access via CLI Command Line Interface CLIFor more information, see Quote site command on Select All Programs Accessories Command Prompt Username Administrator Access via FTP Open a Command Prompt windowFile Transfer Protocol FTP Common FTP commands Command You can use to Home/doejohn1$ftp 192.168.1.254 Connected to Disabling remote access Remote Assistance Chapter Local Network Setup Menu select Home Network Devices Wired Ethernet For more information, see Device settings on USB Supported operating systemsSystem requirements Windows Found New Hardware Wizard appears Wireless Ethernet Wireless Basics Regulatory Domain Allowed Radio Channels Antennas Connecting First-time Wireless Clients Wireless Security on Wireless Network Connection window appears Click Connect Anyway Wireless device settings Wireless Security Access Control List ACL Chapter Connecting Additional Wireless Clients Click Configure Select Allowed on Wlan and click Apply Registering clients via association button Extending the Range of Your Wireless Network Chapter Internet Connectivity Dial-In Clients See 3.1 SpeedTouch Web Pages on page 37 to proceed SpeedTouch Web Pages Terminating an Internet session IGD Control Agent Starting an InternetSession Control on Internet connection status Terminating an Internet session Prerequisites Configuring a broadband connection MS Windows XP BroadBand Connection Chapter Starting a broadband Internet session Network and Dial-up connections YourISP Terminating a broadband Internet session Click Disconnect Mac OS X PPPoE Dial-in Client On the Apple menu, click System PreferencesClick Apply Now Chapter SpeedTouch Web Interface IntroductionSpeedTouch Documentation Navigation Menu Language Bar Navigation Bar Notification Area Tasks Menu Collapsing and expanding the menuSpeedTouch Toolbox Language Bar Navigation Bar Notification Area Tasks Home SpeedTouch homeSpeedTouch Broadband Connection Toolbox Home Network Information Configuration Event Logs Update SpeedTouch Information SpeedTouch Easy Setup Pick a task... list, click Set up Accessing the Restart RestartRestarting your SpeedTouch Pick a task... list, click Restart Configuration Backup & Restore Accessing the Backup & RestoreSaving your current configuration Restoring a previously saved configuration Reset to Factory Defaults Indicator Description Event Logs Update Updating the SpeedTouch system software Internet Services Broadband ConnectionBroadband Connection menu Connectivity Check Click Check Connectivity DSL Connection Internet Services Internet Service Settings Accessing the InternetService Settings On the Broadband Connection menu click Internet Services Toolbox Username Password URL Game & Application Sharing Accessing the Defined Games & Applications Defined Games & Applications Accessing the Game or Application Definition Overview Configure UnderGame or Application Definition Adding a Port Translation rule New Game or Application Parental Control Allow is selected under Action for Unknown Sites Block is selected under Action for Unknown Sites Under Content Based Filtering you are able to Click Redirect in the Action listClick Allow in the Action list Accessing this page Proceed as follows Web Filtering ActivationWeb Filtering Activation Standard license activation Click Standard Content Level Icon Description New Content Level Content level creation Proceed as followsContent level configuration Content level definition Under Pick a task..., click Create a new content level Chapter Firewall High Intrusion Detection On the Dynamic DNS page, click Configure Dynamic DNS User Management Accessing the User Edit Editing a user account Edit UserOn the Toolbox menu, click User Management Change Default User Changing the defaultUser Add User Home Network DevicesInterfaces Devices Device Settings Accessing the device settings OverviewConnection Sharing Assign Public IP Server, as described in 4.5.2 Game & Application Sharing on Wireless Device Settings Accessing the wireless device settings Overview Access Point Settings Accessing the AccessPoint settings Broadcast Network Name Allow New DevicesEncryption Bits, Alphanumeric Select WPA-PSK Encryption New stations are allowed automaticallyNew stations are allowed via registration New stations are not allowed Configuring WDS Accessing the WDS SpeedTouch configurationUnder Pick a task..., click Scan for wireless accesspoints Interfaces Interface Settings Assigning a new IP address to the SpeedTouchUnder IP Addresses Accessing the Dhcp Pool Dhcp PoolOn the Home Network menu, click Interfaces Dhcp Pool 102 Software Upgrade System software upgrades Upgrade Wizard on Setup CD Introduction Starting the Upgrade WizardSee Upgrade procedure on page 105 to continue 105 106 System software downgrade Troubleshooting General SpeedTouch Troubleshooting SpeedTouch does not work SpeedTouch unreachable Wired Ethernet Troubleshooting LAN LED does not light up Wireless Ethernet Troubleshooting Not able to connect wireless clients Upgrade Troubleshooting Upgrade via Setup CD 112 UPnP on Windows XP Systems 114 Adding IGD Discovery Control Resetting your SpeedTouch Hardware reset Software reset 116 Page Need more help?