Dealing with Problems (Summary)
When a problem occurs, refer to this page. The “Reference Manual” also contains detailed information. If a problem appears to be related to a software application, read the software related manual. If you still cannot troubleshoot the problem, contact Panasonic Technical Support. (
page 42) You can use the PC Information Viewer to check the computer’s usage status. (
“Dealing with Problems (Advanced)”)
Starting Up
The power indicator is not | Check the cable connection for the AC adaptor. | ||||||
lit | Check to see if a charged battery is properly inserted. | ||||||
| Remove the battery pack and disconnect the AC adaptor, then connect them again. | ||||||
The computer does not op- | The computer may not operate when certain USB devices are connected. | ||||||
erate when a USB device is | Disconnect the USB device, or set [Legacy USB Support] to [Disable] in [Advanced] | ||||||
connected | menu of the Setup Utility. |
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[Enter Password] is displayed | Input your Supervisor Password or User Password. If you have forgotten it, contact | ||||||
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POST Startup Error(s) is |
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displayed |
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Windows startup, or an op- | Press F9 in the Setup Utility ( |
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| “Setup Utility”). This will restore the Setup | ||
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eration is extremely slow | Utility’s settings to their default values (except the password settings). Then, the Setup | ||||||
| Utility must be run once again for you to input the appropriate operating environment | ||||||
| settings. (The processing speed depends on the application software used, so this opera- | ||||||
| tion may not cause the processing speed to increase.) | ||||||
| If you install resident software after purchasing this computer, disable the resident software. | ||||||
| When Indexing Service is enabled, Windows operation becomes slower. | ||||||
| Disable Indexing Service in the following menu. | ||||||
| [start] - [Search] - [Change preferences] - [Without Indexing Service] | ||||||
The date and time are incor- | You can set the date and time using the following menu. | ||||||
rect | [start] - [Control Panel] - [Date, Time, Language, and Regional Options] - [Date and Time] | ||||||
| When the computer is connected to a LAN, confirm the date and time of the server. | ||||||
| If you continue to experience problems, the internal battery maintaining the clock may | ||||||
| need to be replaced. Contact Panasonic Technical Support. | ||||||
| This computer will not correctly recognize the date and time starting from the year 2100 A.D. | ||||||
When resuming from the | Even when a password has been set in [Security] menu of the Setup Utility, [Enter Pass- | ||||||
standby or hibernation | word] does not appear when the computer resumes from the standby or hibernation mode. | ||||||
mode, [Enter Password] | If you want to use the security function when using the standby or hibernation mode, use | ||||||
does not appear even if a | the Windows password as follows: |
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password has been set in the | 1 Select [start] - [Control Panel] - [User Accounts], and select the account for which the | ||||||
Setup Utility |
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| 2 Select [Create a password], input the password, and then [Create Password]. | ||||||
| 3 Add the check mark for [Prompt for password when computer resumes from standby] | ||||||
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| in [Control Panel] - [Performance and Maintenance] - [Power Options] - [Advanced]. | ||||
When the administrator | If you have created a password reset disk ( |
| page 14), a message is displayed when you | ||||
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password is forgotten | fail to correctly enter the password. Follow the message’s instructions and set the pass- | ||||||
| word again by using the password reset disk. | ||||||
| If you have not created a password reset disk, after reinstalling, setup Windows and then | ||||||
| set the password again. |
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When “Remove disks or | This means a floppy disk that does not contain system startup information has been left in | ||||||
other media. Press any key | the floppy disk drive. Remove the floppy disk, and press any key. | ||||||
to restart”(or a similar mes- | This message may appear when certain USB devices are connected. Remove the USB | ||||||
sage) is displayed | device, or set [Legacy USB Support] in [Advanced] menu of the Setup Utility to [Disable]. | ||||||
| If the message still appears even after trying the above two measures, this may be an indica- | ||||||
| tion that some type of hard disk failure has occurred. Contact Panasonic Technical Support. | ||||||
[ E x e c u t i n g B a t t e r y | When Windows is shut down during the Battery Recalibration procedure, if you select | ||||||
Recalibration] screen is dis- | [Cancel] in the [End Program] screen, Windows shutdown is aborted. In this case, Battery | ||||||
played | Recalibration will begin the next time the computer is started.To start up Windows, turn | ||||||
| off the computer by pressing the power switch, and then turn it back on again. | ||||||
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Troubleshooting |
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