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Troubleshooting (Basic)Getting StartedUseful InformationTroubleshootingAppendix
The screen is disordered. zChanging the number of display colors and resolution may affect the screen. Restart the
computer.
zThe refresh rate of the internal LCD may be 40 hertz. Change the refresh rate of the
internal LCD.
ARight-click on the desktop, and click [Graphics Properties].
BClick [General Settings].
CIf [Refresh Rate] of the Notebook is [40 Hz], change to [60 Hz] and click [OK].
The external display does
not work normally.
zIf the external display does not support the power saving function, it may not work nor-
mally when the computer enters the power saving mode. Turn off the external display.
Battery
The battery indicator is
lights red.
zThe battery level is very low (the charge is approx. 9% or less).
zConnect the AC adaptor. You can use the computer when the indicator light is orange. If
you do not have an AC adaptor, save your data and power off your computer. After
replacing the battery pack with a fully charged one, turn your computer on again.
The battery indicator is
blinking.
zIf blinking red:
Quickly save your data and power off your computer. Remove the battery pack and dis-
connect the AC adaptor, then connect them again. If the problem persists, contact your
technical support office. The battery pack or charging circuit may be defective.
zIf blinking orange:
• Battery cannot be recharged temporarily because the internal temperature of the bat-
tery pack is outside the acceptable temperature range for recharging. Your computer
can be used normally in this state. Once the range requirement is satisfied, charging
begins automatically.
• Software applications and peripheral devices (USB devices, etc.) are consuming too
much power. Exit the software applications currently running, and remove all peripher-
als. Once the range requirement is satisfied, charging begins automatically.
The battery indicator is
flashing.
zThe battery is recharging.
If [Battery Charging Indicator] in [Main] menu of the Setup Utility is set to [Flashing], the
indicator will alternately become lighter and darker.
Touch Pad
The cursor does not work. zWhen using the external mouse, connect it correctly.
zRestart the computer by using the keyboard.
Press
and press Î two times, and press Ï to select [Restart] and press
Enter
.
z
If the computer does not respond to keyboard commands, read “No response” (
Îbelow
)
.
Cannot input using the
touch pad.
zSet [Touch Pad] to [Enabled] in the [Main] menu of the Setup Utility.
z
The drivers for some mice may disable the to uch pad. Check your mouse’s operating instruct ions.
Reference Manual
The Reference Manual is not
displayed.
zInstall Adobe Reader.
ALog on to Windows as an administrator.
BClick (Start) and input “c:\util\reader\Setup.exe” in [Search programs and files]
then press
Enter
.
CUpdate Adobe Reader to its latest version.
DIf your computer is connected to the internet, start up Adobe Reader and click [Help] -
[Check for Updates…].
Others
No response. zPress
Ctrl
+
Shift
+
Esc
to open Task Manager and close the software application that
is not responding.
zAn input screen (e.g., password input screen at startup) may be hidden behind another
window. Press
Alt
+
Tab
to check.
zSlide the power switch for four seconds or longer to shut down the computer, and then
slide the power switch to turn it on. If the application program does not work normally,
uninstall and reinstall the program. To uninstall, click (Start) - [Control Panel] -
[Programs] - [Uninstall a program].
The computer does not rec-
ognize the CD/DVD drive.
zRestart the computer.
After the computer restarts, it may recognize a CD/DVD drive.
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CF-S9mk2(DFQW5426ZA)_OI_EN.book Page 24 Tuesday, July 20, 2010 3:30 PM