Troubleshooting (Basic)/Error Code/Message
Troubleshooting (Basic)Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the “Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact
your technical support office. You can also check the computer’s status in the PC Information Viewer (Î | Reference |
Manual “Check the Computer’s Usage Status”). |
|
Starting Up and Standby and Hibernation Mode
The computer does not power on/
The power indicator or battery indicator is not lit.
Windows does not start up.
zConnect the AC adaptor.
zInsert a fully charged battery.
zRemove the battery pack and the AC adaptor, then connect them again.
zIf an additional RAM module has been inserted, remove the RAM module and check to see if the RAM module is the recommended one. (Î page 18)
zWhen the CPU temperature is high, the computer may not start up to prevent overheating of the CPU. Wait until the computer cools down, and then turn the power on again. If the com- puter does not power on even after cooling down, contact your technical support office.
zRemove all peripheral devices.
•If a device is connected to the USB port, disconnect the device or set [Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.
zIf an additional RAM module has been inserted, remove the RAM module and check to see if the RAM module is the recommended one. (Î page 18)
zIf the power indicator is lit, slide the power switch for four seconds or long 20225
Troubleshooting Useful Information Getting Started
Appendix
25